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Dear All, Using iphone6 with apps (one-x mobile for ip office), but can't register. But using android OS is fine using same profile. Does anyone got this issue? Regards iPoff

Can i assign a button to enable/disable time profile? or I have to use hunt group enable/disable to toggle the flow? thank you

When installing IP office server edition as demo anywhere, I can not install Demo Default Config, the following message pop up, anyone know how to ? +++++++++++++++++++ ' file /opt/Avaya/oneXportal/openfire/embedded-db/openfire.script from install of demo-default-config-9.0.300-941.el6.i586...

Using IPO R9, got T1 direct to extension 769 in incoming call route, customer need a feature when any internal extensions call 769 will redirect outside a mobile number. Seems extension number >> shortcode....how can i trick IPO to do.... Anyone can help? cheers

Dear All, Two IP500v2 tied with SCN, both using softconsole, with Embedded VM. Softconsole BLF can see the extensions status (busy, Call Forward, DND, Idle) of users from remote IP500v2. BUT can't see the number of new voicemail. I can see the number of new messages using system status...

recently using IPO R9.0082, IP 500v2 with T1 card, shortcode: 11N feature: dial Number: 0060N When i try to call 1186755123456 from extension, it dial 006086755123456. It works fine for my customer. But when i look into SMDR output, it shows 1186755123456 only. I can't see 006076755123456...

using R8.0(61), CCR group 1 overflow to group 2, then group 2 overflow to group 3. In such case, when group 1 is no agent login, calls will goes to group 2 only. Even when group 2 is no agent login, is this the logic that IPO CCR works. It seems only two layers, can't overflow between 3...

hope someone can point me the direction of DTMF issue. IP500v2 using T1 with digital and analog phone only. (No VCM/IP) calls route to user and call forwarded to analog port using DTMFF settings. The problem is analog port always get missing DTMF. I found the following resource busy at...

i am working with fax server using analog port with DTMFF settings at extension caller id tab. i found that fax server sometimes got wrong DTMF, some digits are missing. Doubt analog port is sending wrong digits or fax server detect error. is there any way to monitor the dtmf between the...

Hi all, anyone came across the IP412 can't make conference meet me. the first group to make conference is always OK, but 2nd or coming parties heard nothing.. no beep tone. is it Hardware issue or upgrade to 4.x or 5.x will solve?? Thanks

Dear All, Using Windows 8 64bit, running Avaya IPOffice at 8.1(43) with softconsole. Found error when login, it prompts "Not an authorized user". No matter i change the compatibilities of it to win7 or xp. still not help. I turn off all firewall settings and disable NOD already, but still...

customer using 500v1 two PRI trunks, during the past year, it reach about 10000 calls per date. Each call takes less than 30s. Estimate the number of incoming call increase to 20000 calls per date. is there any document indicate the system can handle such call traffic? or i need to do the...

Dear All, Sorry i still mess up with the licenses issue. If i need VMPro to do a simple dtmf capture and save into database, should i need Adv. Edition? or Preferred Edition with VMPro is enough? Thank you

hi all when incoming call caller id is not available, can i change to something else instead of "withheld" ?? Thanks

For general users, is there any way to let user, simply dial to the system (by SC) and trigger recording of hunt group queue message. I tried the embedded version, it works. How about VMPro version in R8.1. Thank you

Dear All, is there anyway to program a button to indicate the group has a voice mail, so that user can dial into and listen?? previously, user using an old telephone system which can do that. Expect to have a same feature for new system. help is needed. regards

IPO500v2 with server using R8.1. application using 3rd party IP Recording system, sniffing the spam ports of switch. IP phone registered at server, when pick up the handset, internal dial tone is recorded as first event. When user pressed trunk access code, the path goes to IP500 gateway...

customer using IP406v2 with 16DS module (PCS04) and 30DS module (PCS06), now need to upgrade to IP500v2 R8+ After upgrade, I try to connect two DS module, the green LED keep blinking and telephones are all "Please Wait". I try to default the system and built configuration bit by bit, but when i...

Dear All, I got a problem need your advices. Details are as follows: IP500v1, R5(22), using 1608 without "i". Application using 3rd party recorder, switch port mirroring IPO LAN1. I found the recording is lag about 4s, only if I pick up handset, dial 9+tel no. If I use handsfree operation...

Dear All, When enable softphone of a power user, there is no error when connected to LAN, can talk and video are ok. local 10.70.12.X, IPO 10.70.12.Y But when connected via VPN, it log in and kick me out. from the monitor sip level, it shows the following. ================================...