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Is there a way to list the caller input fields of every user mailbox? JB

I have one agent in skill group 1 that, when a call rolls from skill group 2, she can not tranfer the caller. The tranfer option is not there. Other agents in skill group 1 can transfer calls that have rolled from skill group 2. This agent can tranfer calls that come in to her DID line. Any...

Users get this XML error when the phone is just sitting idle. The screen then changes to display "Services". I have not found a document that specifically addresses what XML schema may be incorrect. Any thoughts? JB

Periodically the display on different phones in our network will automatically change to the Services screen. My phone has done this at approximatley the same time for 2 days in a row. Before that it, I never had it change and thought users were pressing keys they shouldnt. Any ideas? Thanks. JB

Is there a way to script the upload of the contact list to UCCX? I do not want this to be a manual upload every day. Thanks. JB

I am in the midst of an acquisition of a small medical system that is using a Mitel 3000. I am wondering if this system is able to use wireless VoIP handsets and what the best voice mail system would be. They are complaining that their current voice mail system (unknown brnad name) is dropping...

Has anyone used the VPN on the 7945 phones for remote office? JB

Anyone have suggestions on training agents and supervisors on Cisco UCCX? JB

I purchased 3 7965 phones and they will not register to teh CUCM. I see the firmware request and it looks like it goes through everything until the very last step of registering and receiving the profile. Anyone hear of this? We just upgraded to 8. Other phones we just purchased register just...

Has anyone installed a ProFusion iS message on hold interface on the CUCM? Muzak (now Mood Media) is telling me I need an Auxillary input on the CUCM. JB

Anyone have some good instructions on how to build an auto attendant in Unity? I'm affraid my UCCX will not handle the call volume, so my only alternative is using Unity. JB

I have a hospital that is converting to CUCM. Anyone have a recommendation on operator services? Should I go with the standard UCCX configuration or the Cisco Attendant? (2-6 operators per shift answering 100K calls per month) JB

Can a single CS1K MG support 2 Symposium Express servers? I have no more call treatments available on the primary system so was wondering if I can add another VSID for a second server. JB

I am getting ready to deploy UCCX. Anyone have recommendations for the type of phone to use for the agents? I have heard 6945, but I know the 7945 is compatible. We are using 7945s for standard business phones and 7965s for admin/exec phones. Anyone have a preference, or does it matter? Thanks. JB

Mood Music (formerly Muzak) is requesting I install an AUX port to interface their MOH device to the CUCM. I thought the CUCM could only use wav files that were uploaded from an administrator or use an actual MOH server. Am I missing something? JB

I have 2 PRIs coming in to my hospital (CSE 1K SG). We used to have 3 T1s, so they were designed with a Primary and Backup DCH. We have since elliminated on of the T1s. Which is the better DCH configuration now - Primary / Backup, or 1-to-1 DCH to PRI? JB

Vendor indicated I had to use a specific cable and patch panel for my VG224s. I'm thinking this is not actually the case. The cable is a 90 degree on one end and a 180 degree on the other and must be installed with the 180 degree head on the VG; if you swap the cable around nothing works. In...

For privacy I need to block the incomming caller ID and incomming Call Party Name on a phone. What settings in the CLS do I need to change? JB

Can anyone suggest a good (basic) CDR reporting tool for CUCM. I don't need a bunch of bells and whistles - just basic stuff that a normal PBX would offer. Examples: all calls made to and from a certain extension during a given day/time period. Peg counts on trunks. Database search for dialed...

I am building a menu (dialed number is 77224) that needs one option (press 4) to leave a voice mail message. How do I script the call to go to the correct mailbox (55666) in Unity? JB