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  • Users: jeap
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  1. jeap

    Probleme when Open Voice session transfer to a DN with Mail Box

    Someone have an answer on this one. Using Open Voice session With AACC. Script Look like this for CDN 2525 WHERE choice_made EQUALS VALUE 1: ROUTE CALL 3456 VALUE 2: ROUTE CALL 3521 Call are trasnsfer OK to the DN that match the caller's choice. The problem is when it is call forward...
  2. jeap

    multiple voice segment with broadcast

    I build a script and while doing my final test I experience a funny situation I never saw before. Here what hapen I manage many call center at a major hospital. Call center A has in his script . GIVE CONTROLLED BROADCAST ANNOUCEMENT PLAY PROMPT WITH LANGUAGE ENGLISH VOICE SEGMENT Wait_message...
  3. jeap

    collect digit using OPEN VOICE SESSION in symposium

    I am bilding a script in symposium to collect digit using OPEN VOICE SESSION. It work fine but even if my command say to collect one digit, it doesn't mean caller will enter a choice. The reason is simple, the choise is the language, so we are in Québec, Canada and the prime message is all in...
  4. jeap

    Someone know how many CDN a call Pi

    Someone know how many CDN a call Pilot install on a CS-1000 can support. It seems there is a limit but I can't find the info into the Nortel or Avaya documentation. Thanks
  5. jeap

    Return to queue on no answer with symposium

    Can someone give me a answer to that funny problem. I did put in service a call center last week and the customer is making test that will never happen in real life. Here is the scenario: Callers arrive to symposium, queue for 5 secondes, if not answer, give IVR with choices in Call Pilot...

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