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Hello All Why does presence run on 443? I have to open 443 in order to get presence to work from the external. Therefore people can go to https://publicaddress and they end up seeing the customers name, the version of ip office blah blah blah...... I dont think there is a work around other...

If I have nothing set in my "SIP REGISTRAR FQDN" and I currently have 100's of phones regostering using IP 10.10.X.2... WHat will happen if I insert "ipoffice.companyname.com" into that field? Will all of my phones fail to register? They will be attempting to register to 10.10.x.2 instead of...

Has anyone ever programmed the top "panic button" on the avaya 3745 wireless dect sets? I cannot find any documentation

Hello all I have a customer with old 210 units. They said that they had to program all of their ports as trunk ports in order to allow a PC (untagged) and a phone (tagged) to Co exist on the same port... They also needed to know if the port was a PC only port, a phone only port or a phone and...

I've openned tickets woth avaya and they just gov m the run around. Does anyone else here have a cloud ip office hosting platform that they use OSS for the licensing? If so, are you also getting the email alerts about it filing to get subscriptions all the time? I need to turn this off all...

I have an issue in which the sip trunk volume is much louder than customers call experience when they had analog trunks. I understand people can just turn their phones down, but then internal calls are quiet. My main concern is that DTMF hitting their DuVoice IVR is actually echoing and thus...

I am pretty sure I have successfuly done this, but if I take a used IP 500 v2 release 9.0 and replace its SD card and attach it to a new r11 server edition with sufficient server edition licenses, will I have any issues? Im not trying to preserve any licensing on the 500v2, it will get all of...

I have a customer with 30 sites and they all use to use park on their cs1k. It would park a call on 79xx. It would go up consecutively even if the first slot was empty. I guess this gets around someone parking a call at one branch, the customer hangs up, another branch parks the call and the...

Since when did the IP Office have an "in ear" announcement that verbally says "Incoming call" when a second call comes into the phone? It literally says those words in your ear OVER TOP of the person you are talking to......is this an IP office setting? Ive never seen this.....I mean, I've...

I have a customer who is possibly going to move from having 30 ip office stand alone systems to going to Branch mode with session manager. Is the only difference between the 2 "modes" that I fill out the SM section under telephony? Its just that I notice that when you build a NEW Ip office...

I have tried using a seperate weblm server with license files attached to it and i have used the internal weblm server on the ip office I cannot get any licenses to pull Am I missing something? All I need to do in WebLM is install the licenses Then all I need to do is set the license server...

What is the cause of, and reason for, My server edition asking me to "reconsolidate or Update Primary?" What is the difference? I remember once selecting one of the 2 options and it bricked one of my expansion cabinets.. I just do not want to run into the issue again, but also do not know how...

Hello All I for some reason cannot change the fallback extension of a huntgroup using web manager. I have upgraded to release 9.1.8 i can add users and make short codes and do all kinds of things. However I cannot make a single change to any group settings...... very strange. I cant even...

What is the actual point of the "public IP" portion of the network topology? If I have IP based SIP Trunks, and the customer has "failover" internet. Meaning that when the backup internet kicks in, all internet traffic will be natting out with a new public IP. If the "new" public IP is...

Okay so I assume that when an IP phone connects to a system that has an SCN fallback, the phone requires the "S2" or second IP Office's IP address. The phone needs to 1, download this info and 2, store it somewhere. Which file does an IP phone download that has this "secondary server IP". I...

Can anyone tell me if it is possible to change the DATE FORMAT on 1608 sets. Or any set for that matter? The customer wants DD/MM/YY. By default "US Locale" (I am in CANADA), shows the date as MM/DD/YY. If I set the user's locale to "CAN-FRENCH" the date shows as DD-MM-YYYY, which is great...

Hey guys I do not know the NEC at all but am trying to swap out and need to know what port is what extension on the bix It is all labelled nicely on the big. Is there a feature code like in the nortel systems that will tell me what port the phone Is on?

I have a customer that has voicemail to email It is not working Their users are set to "forward" which means there is not a copy of the voicemail in their vm box. They are "queued" waiting for the ability to send. Are the wav files temporarily stored anywhere? Because from what I understand...

Has anyone ever seen system status say "!Low Memory" when trying to log in? I cannot log in from multiple computers or from the web based SSA

I have a situation where my sip trunks work fine for a week or so, then all of a sudden they stop. If i do a system monitor trace, i can see 3 invites from the provider and then it "fails over" to the cell phone that the sip provider was told to send calls to when the trunk is down. I am still...