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I have a customer that has call log on cics 7.1 and they want to have the call log show most recent calls first. How is the order on the call log?

need to wipe out both MICS and call pilot - do I do a reinstall of the call pilot first or a startup of the mics - which order do I go in

I have a customer with a bcm call center and they use the call reporting - it was working fine and now not working even for real time. When you go under skillset assignment in the reporting menu - the 2 boxes where it shows unassigned and assigned skillsets is blank for each of the 15 users...

When my customer schedules reports - they don't want them to print, instead they want them to go to an excel or pdf file. Is there a way to do this - it makes you choose a printer when you schedule reports to be run - I noticed you can "deactivate" it - does this deactivate the whole schedule...

I have a customer with a BCM Call Center and when the clients call in sometimes while they are listening to on hold music or greeting, they will hear 1 ring or 1/2 ring thinking they are getting an agent but then it goes back to greeting. Is there any way to stop it from doing this????

I have a client who uses 5 digit account codes for long distance calls. They have a PRI and want to forward phone to cell phone that is long distance. I have press call forward put in 9 + 1 + telephone number followed by # for pause, then account code - and it continues to tell me to put in...

my customer has a BCM with IP sets and they are using call log. When they press dial from the logged call it doesn't dial out...Here's what's happening - no edit prompt to add a 9 either When you hit the “Calls” button – the display gives the following options: Feature, Old, Resume, New –...