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Hello guys, We are currently working on a project deploying Avaya Server Edition R11. We are trying to look for ATA devices. Having successfully used the SPA112 previously, this was our natural and logical choice. However, due to unavailability the supplier is proposing us Cisco ATA 191...

Hello all, Just wondering. Is there a way to retrieve serial numbers for all phones which are online ? thanking you

Dear all, First things first: I am novice in the field of cisco wireless, and managed Cisco wireless architecture (controller, thin APs), though I am conversant with the same technology with Ruckus, and have already a 10-AP managed Ruckus environment at a client. I am now required to...

Hello All, Been some time since last post. I come with an issue I am facing: When CSC Supervisor is trying to generate report for calls statistics (Cisco Unified Historical Reporting), an I/O error is received and reports are not able to be generated. On checking event logs, a bad block on...

Hello All, Nice to be back on this thread ! I have come with a new situation today: Scenario: 2 secretaries with extensions 1111 and 1112 respectively. 1 Manager with extension 2222 Requirement: When a call reaches 1111 (called party 1111), if not answered, the call goes to 1112. If 1112...

Hello All, Been a while since I last came here ... I have a small doubt. I have many Hunt Pilot configured here. I want to have an alerting name so that when any extension is calling on the HP, they get to see the name. I am currently on 7.1.5.30000-1 I am not sure whether my call...

Hello, I am running CallManager 7.1.5.30000 (Linux) We have a small-scale call centre (10 agents), all agents are supposed to log into hunt (HLOG softkey). The supervisor shared his concern that some agents are logging out of the HLOG, hence escaping calls to the hunting. I want to know...

Hello All, I have Attendant Console CUEAC (Win 2003) with 3 Telephone Operators. This is happening very frequently these days: At times, I am being informed by them that the number to reach them is unavailable. I checked but didnt see anything going wrong. I proceeded with restarting the...

hello guys, We have a hunt pilot 1333 with 1330, 1331, 1334 in Line Group. Of late, I got a requirement to forward calls towards 1333, after 3 rings to DN 1335 for unanswered calls. Tried checking online, but couldnt come to a solution. I tried putting 1335 in the Forward No Answer field of...

Hello all, I have a requirement: I have lines A and B on 1 pickup group 1111, C, D and E under pickup group 2222. User B wants to be pickup calls from users C and D. Can anyone help me achieve this please ? Thanks, Nitish

Hello All, I have users configured on my call manager 7.1.5.30000-1 with unity for voicemail. User A has extension 1000 and voicemail configured to kick in after X seconds. Is it possible, after X seconds, to have a prompt for voicemail and message recording, or press a key, eg, 1, to be...

Hello All, This is my first post, don't be harsh on me.. We have Call Manager 7.1.5.30000-1 I am on my way to implement FAC codes for international numbers. Two questions: 1. Is there any way, for some phones to bypass the FAC prompt ? Ideally, for some top management people, they would...