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Hey Guys, Sort of stumped on this one. I am down to the IPSI board , last board on the Gateway. I have busied the board out and when I try to removed the IPSI board it tells me ( Cannot remove; Must have at least one IPSI monitored by Server Arbitration.) Not sure what that message means. I...

Helo everyone, Need some help..... I have an office that has 2 G700 Media-Gateways. I need to remove one of the Gateways. They looked to be in a stack configuration. We are replacing Digital phones with IP phones. I have removed one of the Gateways. I removed the translations from the 2 digital...

I have a vector that has been programed to receive calls; In this vector, I have it queueing to a skill. I would like to cap the callers at 50 that is in the queue at one time. I am trying to accomplish this with the command: 02 goto step 50 if calls-queued for skill x pri h > 50 50...

I have a skill or queue and I would like to limit the number of calls that it can hold at any one time. Can this be done?

Does anyone know if there is a report that can be run on an Agent to see how long they have been in Aux Works for a particular day?

I have a question guys. I hope I am asking this right. I have programmed a vector that is a call menu: When someone calls the VDN( which is a DID ). It will collect collect a digit after an announcement, the announcement will give the caller, lets say, 2 options. If the caller hits a 1 or 2...

I have a problem: I have a media gateway that has 3 pots lines coming into the gateway. we have setup a trunk group for those 3 pots and they work fine. We added an extra pots line to the MG. We have a digital station 6408 D+ attached to the MG. We have created a trunk group for that extra pots...

I have a station that customers use to call in on. I have that station going to a coverage path with 6 stations in it. That part works fine. Here is the question. If the person on the first station in the cov path goes to lunch and she wants to forward her phone to someone that is not in the...

I have a few users with a problem. When they call into their modular messaging voicemail box they have a number of (emails) in their box. I just had to get into a box and delete 23 emails that was in a users box. Does anyone know anything about this. I know they can get regular voicemail or...

I have to create a block of 125 softphone stations. I can create one and then make a template from it and then add them one by one from the template. Is there a way to make a whole block from from that one template?

Lets say I have a call coming into a station and if no one answers that station I want it to roll to another station and if no one answers it there, I want it to go to another station, and so on. I will have 15 to 20 stations I need in that roll over list. I thought about a coverage path but you...

I have setup a hunt group with 2 extensions in it. When I call the hunt group extension it only rings the first number, it will not roll to the second number, if the first one is not answered. I don't have a coverage path set up to go to voicemail when either of the phones are answered. Anyone...

I have a user that has a long distance number on his cell phone but, we use long distance codes to make outbound calls. So, when he has his EC500 enabled and a call comes in to his desk phone and it tries to forward to his cell phone ( which is long distance ) it won't go through because it...