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Hi ... I have a BCM400 in jordan and an IP Office in England, if i need to connect it to each other through IP Trunk, whats the best protocol to complete this connection, H.323 or SIP ? Thanks ..

Hi ... Is there a way to reset the mini callpilot password connected to CS1000 >> Thanks .

Hi ... I have configure an H.323 IP Trunk with ITSP, The ITSP provide just an outgoing trunk, when I make a call from this trunk, the Caller ID Send to the other phone or mobile is 04 code + Extn no. (if I call from Extn no. 101, the number send is 04101). I configure the ARS like this SC ...

Hi ... When I try to Search in the contact store for example from 1/7/2012 to 16/7/2012, the result just show the recording in 1/7/2012, why this occur ? is there a way to solve it ? Thanks

Hi ,,, I have an IP Office with CCR Configured with it , its connected and running ok , but some times when i try to generate a report the following message appear in the report ( the following IP Office experienxeed communication failure with CCR for the periods stated report date during...

Hi ... I have the following Scenario, I have a VOIP Router with 8 analog line connected to ATM8 to the BCM, then from BCM PRI card Connected to the Polycom, mean when the some on inside the company want to using the conference call on of the analog line then converted to polycom using PRI...

Hi ... I Have IPCCR Installed in the Windows Server 2008R2, the status of the CCR is green and all the Services is Started and up, and now every day I can generate a reports daily, but when I need to Generate a report for a period from data to date , the reports generated empty and that thing...

Hi ... I have configure a CCR and is Running , now i can generate a realtime reports, but when i try to generate a report from last week or month it generate empty. note that all services is up and running . whats the proplem?

Hi All .. I have Configured an H.323 IP Trunk from IP Office to ISTP, when I Call through this line, the caller ID of this line appears as digits like 04101, is there a configuration in the Manager to program any unknown number to appear when I call from this line beacause the service provider...

Hi All ... Like a COS Password on BCM , Is there a thing same to configure in IP Office to bypass restricted call rather than account code, and how i can configure it . Thanks you

Hi All, How Can Configure Call Waiting On Avaya IP Office, because when I check the box in the User Settings and Call Someone on Call cannt hear a busy tone to indicate that this person is busy . Thanks Alot.

Dear All, I have a CallPilot 100 Rel. 3.1 connected to the MCIS PBX System, the callpilot is down, i can ping to the ip address of it ( 192.168.110.10 ) buct cant access to the web page of it... the message appear when i try to connect to it is ( the page cannt display ). Best Regards,,

Hi ... Can I set a cutoff Timer on the BCM, I mean when I need the Outgoing calls to be disconnected automatically at specific time ( 5 minute, for example), is there a timer on the BCM and How can I Configue it? thanks .

Hi ... Is there a Timer on BCM ? I mean when a caller need a call to be disconnected after 5 sec when he make an outgoing call ? Thanks to all

Hi... when configuring call center, whats about reserved channels, depends on what we can configure? Thanks ...

Hi ... when I Configure a Call Center, Can I internally test the Call routed to agent internally by dial the CDN.

Hi ... I have Installed the BCM450, with DTM-PRI, and 2 ASM, and Call Center, and I have an IVR System Server from third party. I was Complete the Configuration of Call Center (skillset CDN is 400) and assign a line of the PRI to be answered by call center ( line administration), note that...

Hi... How can I Program and Configure PRI Card in Norstar PBX from beginning. Thanks.

Hi ... i need to program public received length for the PRI installed in norstar system, where i van find this in telset configuration?

Hi ... How can I configure Day routing for skillset, it's my first time. i use CCR not Greeting. and this skillset is with EWT. plz tell me step by step what's can i do this is a basic call routing step.