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Adding the first softphone to a V7 system with 5 Power User lics. Followed softphone_install_en.pdf but get an "Unknown error" at the client then trying to connect. In System Status, I get an alarm under Configuration>Service each time I try that says "User logon failed due to incorrect login...

Hello all, I have a situation where a caller is in a prompt and dials 0 works fine, but if you call a DID number you cannot dial 0 from the users mailbox. I assume those are set up in two different places, but only know where to set up for a module. Can someone direct me to where that is set...

I have a customer that asked about a paging override. They said the on their old system, they had a code they could dial in an emergency which would kick any caller using the paging port and give the paging port to them. Any ideas on how to duplicate this in IP500 would be greatly appreciated.

I've got a customer on 5.0(26) that turned on Outgoing Call Bar for several phones and then found that short code *99 (which is paging for them) was blocked also. Outside of setting up ARS for them, is there another option to fix this? Or, is there a short code 'range' that would work where...

I have a customer with several IPOs of various levels with voice network channels configured between each. They have a very small site they'd like to add to that so I suggested the IPO500v2 Essential version so they would have simple AA and Embedded VM included. However, if I'm reading...