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Hello All We have AACC-M with single Server MES - now we want to Purchase MES HA , should we Implement MES HA for AACC-M ( Without HA) When one MES server goes down we need to manually switch over to MES Second server or this will Automatically Switch over handles AACC-M Please advice Thanks...

Hello All Weare Using AACC 6.3 with AEP , All the Calls routed to AEP , AEP will Answer the Calls & route to AACC for Agent treatment When the AEP Ports are busy the calls are Not routed to AACC for Q Ing Is there way we can route the Calls to AACC whne the AEP ports are busy Please advcie...

Hi All We configured the Second mail Box in Outlook for Pulling the Voicemail Email box after configuring when we test the accounts it gives error invalid username & password , i checekd the extension & password is correct Any idea why this eror , need any modifaction on Excahnge Any advcie...

Dear All We are using the vectoring for AUto Attendant , this is working fine Two Station configured in Answer Group to Ring Same time Now we have requirment to Programme the time of the day , after 5 O clock all the calss should go to Voice Mail Box , i have created the VM Subscriber ...

Hi All We are using CM 6.X With Elite 6.x & AES 6.X now we need of Priority Q ing for our Platinum cutomer is ther any middleware available for integrating with Cm & AES for Priority Q ing We cant use it VRT due to we have huge databse of Platinum customers Any advice on the highly...

Hello Team, We are about to Impliment AEP with CM 6.x , CM will recive the Calls form ISDN E1 & route teh Calls to AEP for Call flow Purpose Is the AEP is connected CM using Direct SIP trunks beween two Systems Hope some you folks already did this type of Configuration I am delima we...

Hi All We would like to purchase Power Users for 20 Remote Users , we do not need IP End points , for 20 Power users need IP Endpoint Licenses Please advcie Thanks Smith

Hi All We are using S8300D / G430 with CM 6.X, CDR was working fine , last two days CM is not sending the CDR data Call Billing Software, When i check the RAW dat in Call Billing Software only reciving Date / Time , no dialled number , extn etc Please advcie waht is worng here Thanks in Adavance

Hello Can we connect SIP trunks from the Public Switch directly to CM 6.X without Session Manger & System manager Thanks

Hi I installed the ONE X Communicator with XP , i am not able to dial from the Internet Explorer OR MS Outlook Contacts Ticked the box in settings for IE & Outlook still i am not able to see the dial wondow in both Any other setting need to be done for the same Please advcie

Hello We have CM6 running on S8300D server with CMM6 with 50 CMM User Licenses are opend I am wondering still Message Manager is supported on CMM6 , my supplier is telling it is end of sale from Avaya , we need badly this one make use of FAX Any Idea on this

HI We connected IP Phones Behind Cisco 2960 Switch , Phones come up & ask for Extension With in no time phones shows Link Down When we see in the 2960 switch it only shows Orange Light , never becomes Green Is any parameter needs to be changed in switch see Avaya IP Phones Thanks in Advance

I tryed seraching for the Country code settings , i am failed then i tought somebody in thsi forum can help me 46XXSettings - country code I am in requirment of like US-1 , UK-?? France-??? , we are implimenting Avaya server in most of the country Thanks

Hi We have recived 1608-I Phones , User trys to dial from the Call Log , when users pres call system inserts 91 , so user cant dial out Call Log shows correct Incoming number , EX 03984507 After hiting call button system dials 9103984507 9 is the ARS code , from where system inserting digit...

HI After hiting the DIRECTORY Key i can serach the names , if the two or more names starting same letter , i cant go to next name is there a way to go to next name in 1608-I phones Please advice

Hi Presently in our system CM 5.2.1 Meet Conference Access code is set to 6 Digit is it possible to change the PIN lenghth to 4 Digit Thanks in Advance

Hi We have CMM Embeded on S8300 , is there a possibility user can retrive mesages dialing in to Voice mail , Please help me with setup tips Thanks in Advance

Hello We are having two Location Offices , Office A (HQ ) IP 500 V2 7.0 with 120 IP Users & Office B IP 500 V2 7.0 with 40 Users , Also both the system has got SIP Trunk Licenses Can we do the SIP trunks between two IPO 500 V2 Using the Pulic IP ( Internet)? i am thinking this is not...

Hi We recived the 1608-I phones ,is there any latest 16XX setings for the 16XX phones along with 46XX setings we are having a problem with Redial , i have programmed the redial for List , when user press the redial Key it will only dial 5 digits not all digits & not inserting 9 ARS prefix...

Hello The criteria is like , EXample extn 1308 & 1410 ( Not permanent user this is small meeting room) whe user goes to 1410 user should able to logout & login as 1308 , when the user does this the phone just hangs when i checked list reg it shows reg -Y but TCP PKT -N is ther other easy...