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We are having issues when attempting to pick up a call via monitored extension. The call is coming in on ST1D's located at a different site. If I reboot/burnflash the ST1D's it will work for a brief time but eventually it will start to fail. We can always pick up the call at the primary phone...

Hello all.... Is anyone out there aware of a limitation (max number) of Real Time reports per system? If so, could you please source in what documentation is this found. Thanks in advance!

We are currently running Nortel Contact Center 7.0 on a Windows 2003 Standard Edition\SP2\Nodal platform. Curious to know if anyone can guide me on compatibility regarding the latest MS17-010\KB4012598 patch. I no longer have access to the Avaya compatibility hotfix list on approved patches, any...

We have a cs1000e at two sites with vtrks between. When site A call forwards desk phone to cell phone and that desk phone is called from site B all is well. When site B forwards desk phone to cell phone and that desk phone is called from site A we are only passing 4 digit dn to public network...

Hello all.. Having trouble adding phoneset in configuration. Once I populate the fields and click next grid to add next phoneset I get the following error. Update Failed. Phonesets/Voice Port ********* could not be updated. Error -2147221499. The system is unable to complete the desired action...

(This configuration is for analog service from site A to site B over customer network) I have set these up before with little to no difficulty, with that said.... These are new Audiocodes, I have one mp118FXO and one mp118FXS. I have configured endpoint phone #s, routing table, and autodial...

(This configuration is for analog service from site A to site B over customer network) I have set these up before with little to no difficulty, with that said.... These are new Audiocodes, I have one mp118FXO and one mp118FXS. I have configured endpoint phone #s, routing table, and autodial...

Hello all.... We have CC7 CCMS/CCMA in production. Our IT group is rolling out new windows 7 w/IE 11 desktops and it has been brought to our attention that end users can no longer generate historical reports. All other aspects of CCMA\Webadmin usage seems to be working okay to this point. I am...

We have a Cs1k and Contact Center rls 7 that has been in production for the past few years. Yesterday we started dropping calls at the "give IVR" line in the script. All IVR and ACCESS entities appear to be acquired on both Call Pilot and Contact Center. Call Pilot is indicating "able to receive...

Recently discovered that historical reports were coming up blank. Customer rebooted CCMS, seems to have cleared problem, now see's historical data from time of reboot. Question: is there any way to recover the gap in dates from last known "good report" to time of reboot? Thanks in advance.

Hello All, I have just installed aacc 6.2 essentials. Going through install, commissioning, ect. Noticed that when I launch Historical Reporting and attempt to open public report templet I can't select options in right hand window and lower left displays in red "Failed to get report...

Installing AACC 6.2 on Windows Svr 2008 r2 Standard Edition, When checking the Planning and Engineering guide for minimum requirements the SP the column is empty. Has anyone seen documentation from Avaya that supports or requires SP1? Thanks

We have a customer who has pulled the plug on the mcs5100, I have been tasked with removing the pbx portion of the programming. My question...elan 32 is pointing to the leader ss, do I have to take down both the leader and follower in order to remove elan 32 and vas id 32 from pbx? Thanks

Has anybody seen this...we have several 1120E and 1140E sets and we are starting to get reports of the display going blank. The set is still registered and functional however the display is blank untill you reboot the device. We are starting to suspect the latest f/w loaded on the phones....C8G...

We have 2 cs1ks linked w/sip pri...site A has been rls 7 for about 2 months. We just upgraded site B and are not seeing dialed name display when calling site A. Site A will see both DNDA and CNDA. Site B will see CNDA from site A, but not DNDA when calling site A. Any Thoughts??? Thanks in...

This seems to be yet another post 7.0 upgrade issue. When attempting to transfer a call from an analog set via hookflash the call gets disconnected. If you reset the nt8d09 card the trouble clears for a while (maybe a day or two) but then returns. This is system wide and will happen on set to...

We just upgraded from cc6 to cc7. It seemed all went well however, when at the "contact center management" screen when I try to view supervisors/agents/ect. ccma responds with none defined. All other data cdn/phoneset-voiceport/scripts seemed to migrate ok. Realtime displays show all users and...

Has anyone seen this problem? Just upgraded our cs1000e to rls 7 and now sets with DWC keys do not function properly, when pressed display shows headers "WAITING MAND LWAIT TOFQ" but only a single 0 shows up under "LWAIT". This happens with both Contact Center apps using CDN or pbx only...

Contact Center 7.0, after cs1000e upgrade from 6.0 to 7.0 DWC key not working. Any thoughts?