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Hi, We have recently activated the Integrated Directory Service synchronization in MiCollab. Our main goal is to sync AD profile pictures to MiCollab Client and consequently to 69XX IP Phone series. All went fine as expected except the profile pictures. They're not imported into MiCollab at...

Setup : MiVoice Business 8.0 + MiCollab 8.0 + MiVoice Border Gateway 10 each on separate servers. WAN static IP of MiVBG is on the firewall with 1:1 NAT, MiVBG is server only, not gateway (no WAN interface). MiVoice 6930 IP phone on LAN behind the same firewall as MiVB, MiVBG and MiCollab...

Hi! I'm looking for BlueTooth headset recommendations for 6930 IP sets that work well with MiVoice Business 8.0 SP2. It needs to have a "over-the-head" option and to be mono. I have already looked into Jabra Evolve 65 and Sennheiser MB Pro 2 but I'd like to have some input on these or other...

Hi! I'm looking for an external opinion on a specific problem one of our customer is having right now. I can't say if it's a new problem or if it has always been there because the customer don't call often in the areas where it's not working right now. Customer has Mitel 3300 MCD v6.0 with...

I know that a NuPoint blade inside MAS can be integrated via SIP with Mitel 5000 but has any of you ever tried integrating a MAS/NP via SIP with a third party PBX like Avaya IP Office?

I'm trying to do CPN Substitution with a 3300 and NI2 PRI NSU. Only the number not the name. So per example, I have extension 1234,1235 and 1666 that need to be shown as 3457668923 on the PRI (fake numbers). What is the bare minimum parameters required on both the 3300 and NSU? -NSU- In...

Hi! I've read at some places here that the VPN option doesn't work for the 9608 IP Phone. I've read at some other places that the VPN option actually works for that phone model. I can't find a definite documentation from Avaya about it. All the official guides I find for this are regarding the...

Hi guys! I've been comparing two possible scenarios for a Nupoint resiliency solution with 2 MCDs in a fully synchronised cluster. -Scenario A- All NP ports + VM hunt group + HCI hunt group on MCD #1 resilient on MCD #2. Per example, IP devices 5001-5020 on both systems, HG 5000 on both...

Hi everyone! Latest MAS release + MCD 5.0. It's our first MAS/NP installation but we installed successfully many other standalone NPs before. The traditional way to setup NP VM ports on 3300 was to take IP User licenses for each port as 5020/5240 IP set. Per example, if we had 9 NP VM ports...

Hi! Most often than not, we manage to solve our problems by ourselves but this one is left unresolved to this day and Mitel Tech Support has yet to find a solution as well. It's occuring since we upgraded both systems of a customer from 7.1 UR2 on 3300 LX to MCD 4.2 SP2 on 3300 MXe III 3 weeks...