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Hi I have a E-MetroTel UCx that I need to block out going calls from a particular user they should only make internal calls unless that have a code. Is this possible? I look all through the system and I don't see how this can be done. Any help is appreciated

Hi All , We have a Avaya Communication Manager Messaging is there a way to upload a professional recording for the auto attendant and if so what the format. Leadership determines the direction of the company. Organization determines the potential of the company. Personnel determines the...

Hi all, I have an issue with a sip trunks with IP Office and Asterisk PBX. When the Asterisk PBX called the IP Office I can see the calls in the IP Office monitor but the call never hit the sip trunks. When a call is made I would monitor the System status and the system Monitor on the IP...

Hi all I have a UXC250 using I5008 XSTIM I'm I able to use my desk extension with a softphone client on my computer and mobile phone? If so is there a configuration document? Leadership determines the direction of the company. Organization determines the potential of the company. Personnel...

Hi All, I have an issue with the Avaya B179. Is is register to the SM however I can call the extension form the B179 extension from the CM, however, the B179 can call extension on the CM. See trace from the CM below. time data 13:51:37 TRACE STARTED 11/19/2020 CM Release String...

Hi All, I have a issue with IPOCC 10.1 I just installed. I have a issue with my announcement in my task flow, they will not play. None of the announcement will play. If a agent logs in they will get the calls, however if the agent is busy and another call comes it that call will disconnect...

Hi All, I have this issue. We can't login to System status on IP Office expansion. We have IPO SE with 3 expansion, I can login to System Status on the Server edition but unable to login to the system status on the expansion I get this error. "Server certificate not yet in date." Leadership...

Hi all, I have a question hopefully someone can help me. We have IPOCCR 9.1 and upgrading to 10.1. The IPOCCR 9.1 is on a physical server and we are replacing that server with a VM. I have installed IPOCCR 10.1 on the VM but I notice that I can't restore the database from the 9.1. My question...

Hi All I am trying to register Cisco CP-7821 and CP-7841 with Asterisk PBX failed on all attempts. I run a trace while the phone is trying to register and I don't even see any attempts to reach the PBX Any help would be greatly appreciated I have attached a copy of my xml file. Leadership...

Hi All, I am trying to configure SIP trunk between the CM and SMGR 8.0 using TLS. The Signaling group will not will only come up in TCP not TLS. I understand that I have to use AASMGR as a Certificate Authority (CA) for Avaya Aura CM. I have been looking for the document in order to do this was...

All I have sip users configured in the SMGR and was able to register the Equinox with no problem. We have already had the IP phones working in the CM 9600 series, Example I have a IP phone extension 1058 working in the CM, I configure a sip user in the SMGR for the 1058. When I try to call...

Hi Do anyone know where I can find a document on how to use the Avaya SMGR as a certificate authority for ASBCE. We have a ASMGR and ASM 8.0 with SBCE with SIP trunks using TLS between the ASM and SBCE In the trace on the ASM we are getting "407 Proxy Authentication Required" I believe it has...

Hi All, I have this issue We are configuring SIP trunks on our Avaya CM 8.0 but are having issue receiving calls With the SIP trace I can see the incoming call from the SBCE to the SM. But I'm getting a TLS error between the SM and the SBCE. The connection between the Sm and the SBCE is...

Hi Guys, I'm having this issue with my Entity link for my SBCE I oa getting a 500 Server Internal Error CM 7.1 SMGR & SM 7.1 SBCE 7.1 Leadership determines the direction of the company. Organization determines the potential of the company. Personnel determines the success of the company.

Hi , I'm setting up sip trunks on Mitel 3300 with MBG. I have configure the sip trunks but the connection between the MBG and 3300 is down. I'm getting on the mbg sip support not enabled Leadership determines the direction of the company. Organization determines the potential of the company...

Hi, I have a issue with CM 7.1 duplex, when I save translation I get this error "Cannot access the standby Server at this time" any help would be great. Leadership determines the direction of the company. Organization determines the potential of the company. Personnel determines the success...

Hi All I have a issue where the SIP trunk lose registration with the provider every 60 min. I will be able to make calls out but will not be able to receive calls. The trunks in the 3300 and the MBG shows that the trunk is registered. However the the services provider see the trunk as down. I...

Hi All, I have an Issue I can't get my Entity link between the session manager and the CM to come up. The SIg group is up and the trunks are in service but the TCP link will not come up. CM 7.0 SMGR 7.1

Hi All, I have an issue with call recording on IP Office rls 11. We recently upgraded our IP office from rls 9.0 to rls 11. We also upgraded the VM pro to rls 11, the VM is on a windors server. before the upgrade the call recording was working great, however after the upgrade we no longer able...

Hi All, I have a sip trunk from Coredial on a Mitel 3300 with MBG. I can't seems to get the trunk to register. We are doing IP authentication however the carrier do require use to send the telephone number as the user for it to register. I'm able to register the account with Xlite with no...