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  • Users: rpavlinich
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  1. rpavlinich

    More SIP issues, audio OK, but no incoming ring

    Ok so this is the same customer I've been having issues with for a while. They had SIP trunks on a IPO 500 with R4.something, then I upgraded them to R9 to try to solve the issue, still nothing. So I swapped their system out with a demo kit V2 with R8.1 and everything seemed fine for an hour...
  2. rpavlinich

    Certain SIP calls hit Auto Attendant, then never disconnect *Urgent*

    Has anyone ever encountered an issue like this? My cuustomer has had 2 calls that say they have been active for 13 days, one for 5 days, and one for 3 days. All of them are stuck at their Main AA, or so says System Status. This customer only has 4 VM ports, so no one can now access VM, calls are...
  3. rpavlinich

    Mobile Call Control and opening a door phone

    I have a user that needs to open their gate phone from his twinned cell phone(he's a yard supervisor) and I know I can get system dial tone by pressing **, but the problem is that the gate phone requires ** as the code to be passed to it to open. If I dial ** ** then it basically flashes hook...
  4. rpavlinich

    IP Office 500 PRI Licenses

    May be an amateur question, but I searched this and couldn't find a direct answer. I have a customer that has a 500 running 4.1. He currently has a half T1/PRI with 10 channels active on his IPO for voice. He doesn't have any licenses for PRI installed so to start I don't know how he has 10...
  5. rpavlinich

    Voicemail to email with a pop3 server

    I have to set this up tomorrow. I have programmed vm to email with an in-house mail server before but never with one outside the branch's network. I pinged the address of the mail server and got the ip for it, and I also have all the authentication information. Now if I set it up with that ip...
  6. rpavlinich

    How to differentiate on reception phone different incoming phone numbers.

    We are migrating an existing customer from an MICS with 16 channel PRI and 50 DID numbers. The existing setup has 555-1111 receive digit 1111 go to 8 call appearances set to appear and ring on the reception phone. The second DID 555-1112 receive digit 1112 is set to 8 call appearances set to...
  7. rpavlinich

    Administrator cannot access standard mode.

    I have IP Office 500 V2 and Manager 7.0(23) that I received in the demo kit. Is there some reason why I cannot access standard mode while under the Administrator user name? I can get into standard mode under Operator and Manager, but when I try with Administrator, it will switch over and display...

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