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I've been having issues with a customer with a gate system not recognizing DTMF digits sent by their IPoffice. Doing a little testing I'm finding that systems running 9.x will send DTMF tone as long as you hold down a button. Systems running 10.x only send a short little burst of DTMF. It...

Is it possible to use *67 to block your caller ID on a per call basis over a PRI? Short code of 9 grabs my main office PRI ARS table. It's pretty much a defualt entry that points to the line group id of the PRI. It sounds like it's counting the *67 as 3 digits of the phone number, because...

Can I move my universal PRI card to a different base card in another slot without any major reprogramming? Right now I have it sitting on a phone2 but want to move it over a slot to my digital8 card to free up that slot. We just bought the phone2 because it was the cheapest base card at the...

I have the Avaya CCR running here set to spit out daily call summary reports. I have the report set for one days worth of data, then the schedule to run daily at 6:00am. My problem is, the report I get Monday morning is a blank report for Sunday (closed), not Friday. Is there a workaround...

Is it possible to put call appearance or line buttons on the softphone? I know this isn't how it's supposed to work, I'm just trying to set it up on one softphone for monitoring purposes. FWIW I have the IP Office Softphone 3.0. (Only one I could get working).