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Hi all, When I do an outgoing call to external number, I use the prefix 0 or 9 and more 80 diferents prefixs, depends from wich provider I want get out. The issue is on the smdrs repports I can't see if the call goes out through the line with the prfix "x" or by the line with the prefix "y"...

Hi all, I've un issue that we need to found a workaround :-) when I'm using the micollab PC desktop or the micollab mobile softphone and I make a outgoing call to a external number the micollab add the prefix 0 automatically if the number have more tan 5 numbers. that is configured on the "...

Hi, I`ve received a new CX II to install with a hard disk 3300CX8i) sata SSD V9.1.0.92 when I power on the controler, he restart all time with the following error: Error load0xing file: errno = 3ecd60280x (tBoot): dosFsLib.c : media not formatted or not present c0006...

when I try to have access to the vMBG by web browser or by console management, I receive the following error: SEC_ERROR_REVOKED_CERTIFICATE Annyone knows what to do to get inside of the vMBG by browser to regenerate a new certificate? Thanks

Hi, I would like to deactivate the prompt on the mailbox that saying at the greetings something like " you can let your message after the tone" Anyone know how to do it? thank you

Hi, I want to ask if is a way to block a specific incomming number on mivoice business release 9.0. I've tried the usinfg blacklist and CRS but without success. Thank you

I guys, I've imported licenses "Sharing"on 56224 wifi phones. I have on the display of the phones to introduce the user ID login but is impossible to register the phone with the MiVB. with the winPDM i have take off the endpoint number of the configurarion of the phone. on the MiVB I have...

Hi, I've implemented a micollab on LAN mode on cluster with a vMBG on DMZ Mode. The users have intregration with the Active directory. All the 3 tests on the micollab deployment diagnostic are ok. The micollab client on the pc on the client Lan and from the internet is ok. The micollab...

We have a faxserver model Vidicode connect by analog port to an adapter IP-to- analog model TA7102 in a vUCC release_7 The DID usersfax are huntgroups configured as nametag on Mitel server. Example, huntgroup 350 is rerouted to the faxserver extension 600. This fax extension is configured as a...

Hi, After an upgrade 6.0 SP1 to 6.0SP2 everything was fine only the Voice Mail it was not. On the system i can see the ports configured but when i call the numbers ports they are out of service. When i try to open the Vm Option label i receive a message "Generic form is not..." and when i try to...

Hi, I’ve a cluster resiliency with a 3300 MXE (master) and 3 Cxi Release 5.0. My issue is when I active the facility Forwarding we looks always the primary controller (MXE) and the phones who are forwarded from the others controllers takes always the outgoing Line (PRI) from the MXE and not...

Hi to All, I have a client with a 3300 MXE controller. When I try to change a name from the "user and device configuration" form I receive this message: "No matching record was found". But the user is created and h works perfectly. The only way that i found to change the name is changing the...

Hi, I'me tried to log a hotdesking using a speed call configured in programmed key. exemple: I use the *2 to logged extension 4000 so I configured a speed call *2P*4000## on the display the process stop when he ask if i want to log it means on *2 code. Anyone have tried to logged...

Hi, I have install a customer with 2 controllers in two diferents country's connect by XNET with a VPN MPLS with 2Mb of bandwidth. the problem is that I have the ring tone on the phones but i have many many cuts during the conversation. I can see on the voice quality form that the call have...

Hi, Someone know if the 5320IP support screensavers? I have configured but in the end I only see the Mitel LOGO on the 5320IP. Thanks.

Hi, After restart the MXE controller i tried to do a backup and from the logs by hyper terminal port RS232 I receive the follow message "/db/database/bak_files: S_dosFsLib_FILE_NOT FOUND". After interrupting the backup I could only connect me again an hour. it already happened to someone. thanks

Hi guys, we have a UCA VMWARE upgraded V4.1.22.0. The problem is after some time, all the accounts becames NOT ACTIVE. I want to try to un-install the blades and re-install again from the web unified communicator server doing the remove mitel unified server from the "list of blades". My...

Hi, We have a problem, when we wants to do a backup by HTTPS we are not sucessuful. We dont find any logs about that in the logs parameters and when we are connected at the same time by port RS232 whe dont receive any details. Can we do the backup by port RS232? Thank you very much.

Hi, I have install a 3300cxi system with a PRI. I configured the outgoing calls with CPN substitution form and when I make a outgoing call from the system I send the correct number with the DDI. example: 223344 133. The problem is, when i make a fwd always to a external mobile number and...