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Hey all. Hopefully I'm just having a slight mental malfunction and this is an easy check box I'm missing somewhere. I upgraded a 500v2 from R9.0 to R12. System had an application server also at R9.0 running on a physical PC. For the upgrade we built a new virtual machine with the R12 app...

Hi all. I've recently been having issues when using Voicemail Pro on a Windows machine. I'll update to the latest version of R9.1 or R11.0 or whatever, the issue happens pretty consistently across many customer sites, and then when I launch the client to make changes, it throws an error about...

Hi folks. I've got a customer with an office spanning two floors. The main floor they expanded on to is all J100's of various models. Upstairs in the original space is all digital phones. Periodically, random users will come to work in the morning and their J100 phone has logged itself out...

I have a customer that uses the web-based admin for users to change their forwarding and twinning via VPN when working remotely. When I set it up a month or two ago, Chrome didn't like the certificate but Edge still worked. Now, after I assume MS pushed an update through on Edge, my suggestion...

Hey all. I've got a system going in that is going to be a server edition with primary and secondary servers and 200-ish J-series phones hanging off it - the phones scattered around the area and sites connected via MPLS. My company mostly deals with smaller installs, 10-50 phones running on...

Hey all. First things first, I'm not a Cisco tech. I have a customer with an old Nortel MICS that a 3rd party is pulling out and replacing with a multi-site Call Manager. I have an Algo 8180 SIP Alerter that I'm trying to use for a paging interface to their zone paging system. The 8180 is...

I have a customer in Canada that has a small remote office in Texas that they want to have IP phones hanging off the existing IPO instead of putting in a second control unit. Can anyone provide a recommendation for a SIP trunk provider that can give me numbers in Texas AND in Calgary on the...

Hi folks. I did some digging and found this Link to another thread about the same issue I'm having at on of my customers. This thread is from June but has no resolution and has closed so I can't resurrect it. My customer has J-series phones (with two or three of the Vantage Android units) and...

I have a small call centre that they are kicking everyone out of the office as part of their COVID response. Personally, I'd rather they didn't as they are not very tech minded, but I don't sit on the board so I don't get to make the decisions :) To start, system is running IPO SE 11.0.4.4...

I've got 5 sites (500v2's at 9.0 going to 11) that I'm trying to upgrade and Avaya licenses are going to make me go back to selling used Norstar equipment. God, what a disaster. I have 5 systems and 5 LACs. 3 of the LACs show up in PLDS, but only in service mode, not standard mode (does...

Hey guys & gals. I'm trying to get the original caller ID to show up for twinned and forwarded calls. System is R11.0.4.1, 500v2 not server. PRI, full span of 23, DMS100. Checked the send original checkbox under the PRI trunk. Checked the send names checkbox as well. Confirmed with the Telco...

Hey folks. For the most part I can ignore Kari's law as we don't have the same law in Canada (yet). However, we do have a couple of sites down in the States that we'll need to make check with. Site A is an IPO 500v2 that we simply "do the needful" and set up direct 9-1-1 dialing (if not...

Hey folks. I've got a couple of system with duplicate users in the contacts. System 1, 2, 3, and 4 have been in for some time without issue. They are all connected via VPN using the WAN port connected to a VPN router with a dedicated internet service for VOIP. They are also connected to the...

Hey Folks. I've got a customer with a dozen sites all with digital sets hanging off a 500v2 (with local PRI too). The issue is with the Windsor site. Windsor has 21xx series extension numbers, Toronto has 16xx series, and the others locations are 10xx, 11xx, 12xx etc. up to 22xx. My...

Good day folks. I'm hoping someone with more experience with SIP trunking (we mostly do POTS or PRI) can help me out. I've got a customer running an IPO 500v2 at 11.0.2. They have SIP trunks that are sending CLID based on the SIP tab on the user programming (internal data). Their accounting...

Hey folks. I've got a customer's Vantage K175 hooked up on my desk as a second phone right now (long story). As I'm using it for a while I thought I'd link my Google account as I'm a long time Android user and thought having my Gmail, Google Calendar, and other such features on my desk phone...

Hey all. I've got a customer, 500v2 R8.1(95) with PRI, that recently had their embedded voicemail stop registering DTMF tones. Everything was fine yesterday morning but now when prompted to enter the extension number I can dial anything and nothing happens. In SSA tracing the call does not...

Hey folks. Details first - IPO 500v2 Release 11.0 SP 2. SIP trunks from Shaw. I've got my first SIP trunk install (go Canada, only a decade behind the times!). I've got the trunk working, incoming calls using ICR, outgoing calls using the USER | SIP tab for caller ID. My issue is that I'm...

In a short time I'm going to be tasked with upgrading our in-house system (an on-prem IPO 500v2) to R11 with the intent of being able to deploy the Equinox client. I'm a little confused and re-reading my notes on the R11 release is not providing me with the details I need. I've got plenty of...

Good day all. I'm working on setting up my (and my company's) first Dect R4 installation. I am having an issue with the SARI code not coming through to the base station. My status shows as Active, not Connected, and when I check point 9 it does not show the SARI. I've verified that the...