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How do I display the second incoming caller ID while on an active call? I tried programming a caller ID inspect and also using the down arrow, but no luck. Using 8.1, with 1416 telephones.

I am installing a 4 port Multitech fax finder on an IP Office. I have 4 incoming DID fax numbers. While I understand that i can assign 1 port to each of the fax numbers, I would ultimately like to just send all faxes to a hunt group where it can just get answered by the first available fax port...

We are basically implementing our first large one X Portal install. I have some basic questions I hope someone can help with. I think I have read too much already and I just need some clarification on a few points. one-X is working in house just fine, although it does seem to be a bit of a hog...

Just installed a new Avaya IP Office 8.1 with a combo card and and phone 8 card. Its part of a SCN. Everthing seems to work except I cannot get any of the analog extensions on the phone 8 to register to a user. I can get dial tone and even call another extension, but it comes up as NoUser. I...

Can someone confirm this for me.. The only way to pass originating caller ID to a phone offsite is by twinning right? There is not a setup that would allow a user to forward their extension directly their cell phone and see the original calling party's CLID?

Sorry about lumping three issues into one. I am having just a couple of things going on with our latest IP Office running R8. If we put nothing in the ARS... and we build DID incoming routes, they system automatically send the extension number. So I added the string to the ARS table so all...

It appears that i can only have one email in the voice mail to email field. I tried seperating them with semi-colon, but doesn't seem to work. I just wanted to confirm with you guys that only one mail box is possible? Will I need to build a distribution email and forward it that way? on a side...

Can anyone tell me if there are any headsets available for IP Office, specificially the 1416 series, that allow the user to answer a call by pressing a button on the headset? instead of using a lifter setup?

maybe I am not searching this right, because I know this has been addressed. I have a customer that wants to just dial a number instead of 9 first, and they want to use the call log feature and dial from voice mail features, which don't work unless you first grab a line. My assumption is that I...

Maybe I am missing something. I have a plantronics headset that will allow the user to make a call, but the minute the call is answered, the headset drops the call. Any ideas?

I can't remember where the setting is to turn off the DSS buttons from all flashing or lighting up during ringing and paging.

Installing a new IPO for a company moving. Eventually they will have a basic auto attendant and such, but for the weekend, they just want things to overflow to the General mailbox, or the Main Hunt group mailbox. I have set the voice mail timer to 12 seconds under the main hunt group. But I am...

I have a system setup with some individual line apperances on the phones. While I understand that IP Office doesn't always play nice as a "key" system. It seems to be working well for them except for the fact that missed or unanswered calls dont show up in the call log.

Living in Denver, we can get used to the occasional blizzard. We are expecting 6-12 inches of snow. My new customer with their new IP Office needs to be able to change the greeting in the morning, remotely from home, if they decided to close due to weather. Recommendations? If she could just...

I have VM Pro setup for a customer. When they log into Voice Mail using Visual voice and choose password, it gives them the option for multiple passwords. Can someone explain this to me?

two things. I have a 4424 LD+ telephone that when I plug into my demo IP Office is says this phone is barred? What am I missing in the configuration? I also have customer who wants to use a bunch of 4406 sets with an IPO because they have them. I am trying to convince them not to do this at all...

I have a property management company looking to upgrade to a IP Office. They have a need to track and archive voice mail messages left for people by the list of tennents. Automatic archiving of all messages would be ideal. Can you email messages to more than one receipiant? can you set it up so...

I am having issues configuring an Avaya B179 SIP conference phone on our IP Office Demo system. It does not appear to be registering. I think it might be looking for a SIP endpoint rather than an IP endpoint. I was not sure if they were the same or different.

I am attempting to load the Avaya Application Server and keep running into an error. I downloaded and burned the latest ISO to a DVD. I insert the DVD and it boots, allows me to select keyboard type and check media.. Then the screen says..... "Opening Anaconda CentOS Linux installer, please...

I am attempting to install the Avaya Video Softphone onto our demo kit. I have built the user as an H323 extension, and set the profile to Power User and have enabled the softphone option. I can get the software to install and come up and prompt me for IP Office, user ID and password, then it...