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  • Users: Biscuits87
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  1. Biscuits87

    3300 as a DASS II gateway

    Hi all, We have a nice technical challenge which I'm hoping some of you may be able to help with. We have a legacy system that only accepts DASS II lines, those lines will be switched off in the coming months. Replacing/upgrading the system will cost a considerable amount. So we're left with...
  2. Biscuits87

    TW phone losing connection

    Hi all, bit of a weird one.. MiVoice Business 8.0 SP2 MBG 10.0.1.36 All other TW phones working fine, just this one that isn't. So I know it's user side, not server. The users phone, while idle, will lose connection to the server every 15-30 seconds, however.. if you're on a call then the...
  3. Biscuits87

    ICP Comms Card Alarm

    Hi guys and girls. Having a bit of a headache with a site that I've picked up. Systems are all MXeIII's running MCD 5 SP1 PR1. In a 4 server cluster (2 Trunking G/Ws and 2 Agent G/Ws). It was recently a 5 system cluster but the fifth site was de-clustered. I can see no reference to the...
  4. Biscuits87

    Call Quality Loss

    System Details: 3300 MCD 5 SP2 PR1 CX-II Six BRI trunks. One trunk group I have a customer which has reported a worsening issue with their lines. Apparently when customers make calls in the line sounds very garbled, customer has reported that over time the issue is happening more and more...
  5. Biscuits87

    Work/Wrapup Timer in CCC not clearing

    I have a question regarding prairieFyre CCC when running an agent state by time, this issue is only effecting one path. Site is running CIS: 6.0.11011.1 MCD: 5.0 PR1 (I know) I've checked the pF KB for fix packs. None of the fixes listed pertain to this issue. Calls come in on a dummy HG...
  6. Biscuits87

    MCC Auto acknowledge emails

    Hi, quick question.. Can anyone clarify the point at which an auto acknowledgement email gets generated and sent to the customer from the prairiefyre mcc? I was wondering if its at the point where the email is routed from exchange to mcc where its placed in a queue? I'm pretty sure it is but am...
  7. Biscuits87

    CCS Trace Help

    Hi there. I have a system (LX) which fails to put calls through, it just comes back with invalid. I can't really read CCS traces, I was wondering if someone could provide an answer as to why the call fails? (I've removed the telephone number, don't mind the x's) 19:57:29 RO16 DPN 1E ISRM_I...

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