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I have a Server Edition 8.1 upgraded to the latest release. I have been battling a choppy voice issue since we installed a month ago. They are recording calls and archiving to Xima. I listened to some of the calls. Some choppiness is coming from callers dialing into a PRI connected to a BCM...

I am trying to determine if the IP Office Server Edition server is matching on port speed and duplex. I ran two commands and they both gave me different results. The first one said it was 1000 Mbps and the second one said 100base-Tx. [root@APMIPOSERVER ~]# dmesg | grep eth0 e1000e...

I have a 8.1 Server Edition with expansion unit. I have a Faxfinder FF240-IP with 4 channels. Inbound works no problem. I followed the guide exactly for the Faxfinder 240-IP and IP Office. I attached a SIP trace from the IP Office monitor and a packet capture from the FaxFinder. Can someone...

I added the music on hold file to the server while in production. It does not play. At what point does it tftp the file? Do I need to reboot the server or just restart the voicemail service? Thanks.

Is it possible to do external music on hold with server edition? We have an expansion unit with a music on hold device connect to the back audio port. On the server edition, the only option is wav. If there is not a wav file, will it hit the external device somehow? I can't get it to work.

I have a new Server Edition install. Through the web interface, I have the time set as Chicago. This should be GMT -6. When I log into voicemail pro, the time shows correct on the bottom bar. The phones have the correct time. Voicemails are time stamped an hour ahead. When I log into...

Not really sure how to troubleshoot vm to email on the new Server Edition. Here is what the log is telling me over and over. 07/01/2013 12:33:01.118 - bool CSMTPConnection::Disconnect(): Already disconnected from SMTP server, doing nothing. Anyone have an idea on this? Thanks.

I used the manual to setup a multitech faxfinder IP version. I have valid SIP truck licenses. When I try to call one of the shortcodes that goes to a fax user, my phone comes back with unobtainable. I ran a monitor trace on the SIP and I get this: 167877143mS Sip: License, Valid 1...

I am getting this error: 242890259mS SIP Reg/Opt Rx: phone REGISTER sip:10.10.1.1;transport=udp SIP/2.0 Via: SIP/2.0/UDP 10.10.1.46:5060;rport;branch=z9hG4bKPjkxoqkESRzydUqqzDrf-B4lzU4hooUPx6;alias Max-Forwards: 70...

I am working on a 8.1 server edition. I have tried to make this work in multiple ways but I can't get it going. If I call into a hunt group called Triage, the queued entry point has a menu item with 1 checked. There is an entry prompt on that menu that allows you to press 1 to leave a...

It appears the voicemail uses recorded name as the default voicemail greeting. Is there any way to change a users default from name to greeting without going into the user's mailbox and manually changing it? I copied greetings for the users into the greetings folder. That is why I want to...

I am working on a new server 8.1 system. All of the phones are 9608s. I have a couple of issues when I plug them in. 1. The first time I plug them in, they do not upgrade firmware. They boot up pretty quick and register no problem. If you reboot the phone, it does the upgrade from 6.20...

I need a button like the group button used in pre-release 4. Pre-Release 4.0: Pressing a Group button displayed information about the longest waiting call in the queue and options to answer, drop or ignore the call. Can the version 8 do anything like this? The customer wants to see the...

Is there a call history file located anywhere on the IP Office Server Edition. Someone called 911 a couple times. We are trying to find out who it was. Thanks.

Hopefully this is my last Server Edition question/problem. All of my users are either power users or office worker users. On the mobility tab for the users, I can setup twinning for the power users but for the office worker users, mobility features is greyed out. I tried setting a login code...

Still battling with my first Server Edition. When I press the message button or dial *17, it goes to extension 1599 no matter what phone I try it from. Here is a trace. There was more to the trace. I am not sure what is all relevant to the problem. I pressed the voicemail button on...

I have a new Server Edition 8.1 install with One-X portal. I have 2 remote sites with control units only and a control unit at the main site with the server. I am trying to figure out how to add the control units to One-X portal. I could not find the documentation for 8.1 One-X Portal. I...

I had a server edition with 3 control units all connected to one unmanaged switch. Everything was working good. I put everything in a network connected to different interfaces on a router. The control units are now on different subnets. The control units reconnected with no problems using...

I have an IP Office 8.0.44 with embedded voicemail. The site had a bad 1608 so I moved another phone to that location. When the replacement phone came, I put it where I took the other one from. Now it reboots every 1 to 5 minutes. I tried removing the extension and readding it while the...

This is my first stab at configuring a server edition. There is a main site with the VM Pro server (Avaya preconfigured) with a V2 control unit. There are also 2 remote sites with control units. All control units have at least a few digital extensions. For the users with digital extensions...