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Have an IP Office SE with a Secondary and IP500 Expansion. All are on internal Subnets, but the connection to each other is behind NAT - When I joined the Exp to the Solution I used the NAT'd IP which allowed it to Join but the Exp will not pull the Lic and the WebSocket Trunk will not come...

We have a couple IP Office R11 and the 96X1 phones do not show the separate Call History options. All - Incoming - Missed - Outgoing, the only option is the All and you can not change it. All other 96X0 phones show the Call History options. Firmware is correct on the Phone. Anyone else have this...

All - We are working with Avaya, but wanted to see if anyone else has or had this issue with R10 SP2 - SP4 Server Edition. System runs fine but the Primary Server generates a Voicemail Link Alarm and fails over to the Secondary Server. When we login to 7071 the VM Service is still running and...

Morning - I have a FF240 IP connected to an IP Office. Everything is set up and working. I ran into an issue when the system does not see Caller ID the FF rejects the call. If Caller ID is received the Fax routes to the Share as designed. My Inbound Routing has no Caller ID number or name. I...

Ok - I have a customer that requires users to change their PW for voicemail every 90 days. I have built a Module that will force them to change the PW based on a Calendar and sets that date in Manager in the Source Number tab. Problem is this customer has over 900 users and having all of them...

Customer has an IP500V2 running 9.0 SP4. Internally Flare and One-X Mobile work. The Mobile App shows that Voip is enabled but can not make a call. When I try to place a call it drops. When I test Flare - SSA shows the Ext but the App on the iPad shows Not Logged In - Any suggestions on...

Flare on the iPad out side the Office. I see the SIP Ext build and Register in SSA but the App shows Not Logged In. I have all the Ports fwd'd and I am using the FQDN. Any suggestions on what else I should look at?

IP 500 V2 with a Windows one-X server on server 2012. Ports are forwarded on the Firewall. Mobile Client connects and shows Voip enabled, shows in SSA and Sys Mon. Issue is when I go to make an out bound call I never see it going out and the client goes back to the Home Screen. If I call the DID...

Have an IP Office Server Edition 9.0.2 with 2 Expansions. One is sitting on the same subnet and everything is working fine. The remote system is connected with an MPLS that connects with a Cisco ASA and Checkpoint. I was able to add it to the Solution with no problems. The issue is the Remote...

Upgraded IP Office from 7.0 to 8.1 - Installed the new Admin CD and can Access SSA and Manager- When I try to launch Sys Mon I get Access violation Address 0044F50E in Module 'System Monitor.exe' Read of Address 0000057. I have uninstalled and reinstalled. Added to Windows Firewall Exception...

Have a Customer that has a Sonicwall connected to a Layer 3 switch that is doing all their Routing and VLANs. The Data network is 192.168.1.0/24 and the IP Office is on 192.168.3.0/24. The 9611 Tunnel builds when I set the Protected Net to 192.168.1.0/24 but the Phone goes into Discover with...

Have a Customer that Limits a Persons call to 10 min. Use to be able to create a SC Code 4XXX (Ext are the Ext lenght) Feature - DialExt Tel# - Nt(10) This worked in 3.2 days and the Customer was just upgraded to 8.1(67) IP500V2 - and this feature no longer works. If I use the SC to call an...

I have a 9508 Phone that reboots after sitting unused over night. IP Office 500V2 Running 7.0(36). There are 20 9508's on the system and just happening to 1 user. To date we have done the following - Replaced Phone with a New Phone Swapped Phone with another known working phone Deleted User...

The Customer runs Updates on his Exchange Server and it Reboots the MAPI connection does not reconnect till the VM service is restarted. Is there anything we can adjust to get this to reconnect with out Restarting the VM Service?

Have UMS installed. VM is sent to Email and Light on phone comes on. Can listen to the VM from OUTLOOK and the Light goes off. When you go to listen to it on the Phone, you hear that there is a new Message and even get the header of the Message, when it goes to play the message you get silence...

Customer has IP500 V2 running 8.1(57), VM Pro 8.1.9102.0 and CCR version 8.1.40.5 with SQL Express 2005. When I run the Agent Summary Report from 9am to 6:30pm, 2 Agents are showing 0 HG enabled time. When I run the same Report from 8am to 6:30pm the HG Enable time is accurate. I have run the...

I have an IP Office 500 Running the Latest release of 5.0. Paetec/Windstream SIP trunk off an IAD. Calls to the Users are fine. Issue is when a User is set up as a Telecommuter and they receive a call, everything works for fine except the Origal Call drops off SSA at 12 min 50 sec. and the...

Morning - I have 2 customers that switched over to the Backup VM Server this morning. The AA worked and you could leave VM messages fine. The problem is when Users try to check their VM they are getting a message "Access Denied". As soon as I switch it back to the Primary VM server everything...