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In the test lab, I have a Metaswitch SIP trunk set up for testing and I'm having an issue getting the calling party's caller ID to pass when the call is mobile twinned. Metaswitch rejects the call if they do not see the registered DID in the header and I can not figure out how to send the...

With cloud/hosted solutions becoming more popular, we get asked every so often in sales meetings about being able to text with the IPO and SIP DID's. I know there are 3rd party solutions out there but I was wondering if there are any SIP trunk providers that have this feature without bringing in...

A local provider we typically use hands off their SIP trunks with an ESBC installed so I have not had to set up an ESBC before. I'm looking for recommendations on an ESBC so I can start using different SIP providers and my distributor is recommending an EdgeMarc/Ribbon 2900E. It looks as the...

I have a new install coming up and plan to do a hyper-v install and would like to use the latest version but I'm still having issues with it. I've installed a couple of 11.0 hyper-v solutions and currently have one running in a test lab with no issues, however I am unable to get 11.1 running...

With today's release of 11.1 service pack 2, there is a download for HyperV but didn't see anything in the release notes. Is HyperV now supported?

New app server install and I'm having issues with hunt group voicemail's not being broadcast out when it is selected in the hunt group settings. Is there something I'm missing in the app server that will not allow this feature or is this a known issue?

Is there a way to add a custom hunt group mailbox greetings to app server 11.1? I can do it for the auto-attendant menu by adding the pre-recorded .opus file to the custom folder but can not do so for the hunt groups. I tried to SSH in and change the permissions for the Greetings folder using...

Setting up a demo App Server here at our office and I'm having an issue sending VM to Email using Gmail. Under Voicemail Pro - System Preferences, SMTP Sender, I have the following information entered, Mail Domain and Mail Server set to smtp.gmail.com, port 587, authentication required and valid...

With Avaya doing away with Voicemail Pro on Windows, I'm looking for a solution where we can still deploy a Voicemail Pro machine and have remote access capabilities into the box. I'm looking for advice as to what others are doing in this situation without deploying two different machines or...

With One-X, I have not used FNE Service in a long time but currently have a customer needing to use the service. It is a new smaller install running 10.0.3 and Spectrum sip trunks with 8 channels. My issue is I can not get FNE31 to work correctly as DTMF is not recognized, however I can get...

Upgrading a system from R9.1 to R10, ordered the licenses, received XML file after being activated and uploaded them to the system using the PDLS add license. I went in to review my licenses before upgrading and I'm not seeing the upgrade licenses installed on the system. Do I need to upgrade to...

I will be replacing a PC that has several clients on the GVC. Is there a simple way to move all clients and credentials to the new machine that has a fresh install of GVC? Thanks

I have a customer that is using the mobile twinning feature and for the most part they are very happy with it. I have it set up to send the original calling party info so they can see who is calling and decide weather they wanna answer it or not. The topic came up of not knowing if a cell phone...

I have a customer with a system that has been upgraded several times through out the years. There SD card is 90% full and I can not do a upgrade do to the SD card being almost full. Other than formatting and recreating the SD card, is there any files that can be deleted from the card to free up...

I have a request from a customer and I can't make it work. System is 9.0.5 and embedded voicemail. All calls come into huntgroup 1, group members are receptionist and loud ringer. If not answered in 15 sec, it overflows to huntgroup 2. Huntgroup 2 still has the receptionist and loud ringer, and...

Picked up a service contract with new customer that was not happy with there previous service provider. Site is looking to go to Time Warner Cable sip trunks. I have always used a firewall or sbc when installing sip trunks but Time Warner told them nothing is needed. The customer does not want...

Looking to get some general feed back on Ubiquiti routers. Looking to do SIP trunks for a new customer that currently has a Ubiquiti airRouter installed. I've search the forum with little to no results. Any feedback, good, bad, or tech tips would greatly be greatly appreciated. Thanks

Talking with Broadvox about a new customer and getting there sip service set up. I stated that the customer has a brand new Sonicwall TZ205 and the Broadvox tech said it is one of the hardest routers to use with sip. He stated they should go with another brand (Cisco, Netgear, Etc) as it will be...

Working on a IPO 9.0.1.0 build 845 and I'm have audio issues on a remote H.323 phone. The phone registers fine but sometimes when I go off hook to make a call, there is no system dial tone or audio if I place a call. Per the knowledgebase, I have port 1719 UDP and 1720 TCP, I also have the...

Installed tapi lite for a customer and dialing from the outlook contacts works as it should. However the customer would like to be able to click and dial from email signatures or phone numbers provided in the email, non contacts. I there an option for this that I'm over looking?