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I have a hotel that wants unoccupied rooms to be able to call long distace and 800 numbers. Right now the PMS system restricts the calls in unoccupied rooms. Is thier a way to override the PMS for this?

Have a customer that used to have 3 offices and 50 employees and was using VMPRO. Now they have one office with 6 employees. The PC running VMPRO is dying. Is it as simple as in Manager going to system/voicemail/ and changing the setting voicemail type to embedded to make the change. I know I...

I purchased a R11 upgrade license and 5 ip end point licenses. I loaded them on system and the 5 ip endpoint licenses are there. The other license says "software small site upgrade" . This is my first r 11 upgrade so is this the correct license? When I have upgrade systems in the past it usually...

I have a new issue at a customer. When they call any extension the speaker comes on instead of ringing. It also does the same thing when they transfer calls to any extension. When they transfer calls the speaker comes on so the call will not go to voice mail. Thanks for the help

I have read through many of the threads on this. I am getting an error msg of "No valid trap destination for this event" in Monitor. Does anybody know what that means? 07:50:46 1032546mS SMTP: SMTPSender ClientDestroyed... Client f1770b40 07:50:46 1032546mS SNMPTrapGen: SMTP Server...

Has anyone used this new feature? I have a customer that insist on having all 7 POT's lines on all phones. They want it to work as a key system. Thanks

Went from 8.1(73) to 10.0.0.3. All the programming looks right and is there. Is their new setting in r10 that have to be done?

The technical sheets say to upload the R10 upgrade license before doing the upgrade. I am using the latest manager software. When I go to add the license file it does not ask me if it is a ADI or PLDS. It stays in ADI mode for the license. It does not let upload my xml file which has the r10...

We are having issues with inbound and outbound touch tones being recognized. When we enter pin codes for conference calls it is not accepting them. We call back on cell phones and it works. The conference system even reads back to us what we have entered and it sometimes duplicates our touch...

I have been having complaints on a R10 system that parked calls are not seen on all phones. They all have same park buttons. It does not happen on every call. Anyone having the same problem?

I have purchased all new equipment from Catalyst telecom. IP 500 with a VCM32v2 card. The card shows up in Manager under the control unit tab. In system status under alarms/ configuration it has the "installed equipment is invalid for this platform VCM slot 2"alarm. The red light on the VCM...

Installing a New 9.1 system with a PRI. The previous 9.1 systems worked fine at default when dialing out. I have not made any changes to short codes or ARS. I dial 9 and number and it says call barred and I get a wobble tone. The only number that works is 911. I can change all the feature code...

Have a customer that wants to add One X portal. His voicemail pro system is now on a windows 7 PC. He does have a widows 2008 server to add the One X portal to. Is there features he will not have on One X portal with this setup.

I see were you can remotely program via an ATM4 card. Can you do it via PRI. I have set up an incoming call route vis a DID number to hit remote manager and a modem answers. How do I connect with manager to it from the outside.

My customer has ordered a second PRI to put on their Magix system. I know how to program the PRI but have never added a second PRI. How do I get the second PRI in the same trunk group as the first one? The system will not let me add the new PRI channels to group 1 so I have put them in group 2...

My customer has a old Definity system with a 302c console. When the attendant receives a call no other calls ring at the console till she transfers the call she is on. The call waiting light does not come on and the alert beeping for a call waiting does not work. Does anyone know what they could...

I am showing an error on the SD card in system status. Does anyone know how to fix this? the error is "system not running system SD primary software". Thanks for the help.

I have a location that has 2 conference bridges set up through VMPRO. It is on a IP500 r5. This has been working fine for years. Now, one of them has echoes every time you get on it. The other one sounds great. Both of them are set up the same and were working fine. I have done test call...

We have a location that had a power outage. Ever since we rebooted the PC we can no longer access the search and replay through the browser. It gives us an HTTP 500 error,Cannot display web page. Contact store is still recording calls when we look at system status. We have even reinstalled...

I am at a new install and haveing many problems. UC module stops the VM pro service many times a day. This customer has heavy call flow and its killing them. Catalyst tech support say they need to send it to Avaya tier III tech support and we need to pay for tech support which is crap. The...