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I'm creating a report in Crystal Reports v 14 (2011) with a crosstab (and I'm admittedly new to crosstabs), and trying to apply some conditional formatting (green/yellow/red highlighting). This is a report of physicians and patient satisfaction survey scores. The data is something like this...

I work with patient satisfaction survey data, and am trying to create a formula that would display the "Top Box" or percent of survey responses that were "strongly agree" (for example, for each doctor or each clinic overall). So, the raw data basically includes a row for each patient, and...

Caveat: I am an analyst, not a programmer, and new to Crystal Reports 10. My report includes a memo field that contains patient comments from surveys -- some of which are very long. They were displaying completely, until I checked the "Select Distinct Records" box from the Database menu. Now...