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Hi All, I have an odd occurrence at a site running NuPoint 6 (on MAS) and UCA Console (latest). On incoming calls, they use the "direct transfer to voicemail" button if a user doesn't want to take the call. BUT, randomly, occasionally they get the NuPoint message centre "Enter PIN". They only...

Hi All, I did a scheduled upgrade on a 3300MXE III from MCD 6.0 to 7.0 last night, however it failed doing the software activation/upgrade part. I have checked the logs and there is a message saying to check the inactive software partition logs. Not something I've done before - can someone...

We have a vMCD cluster running MCD 6.0. The customer has various sites around the country linked via MPLS (100MB pipe). The issue they have is that when the silent monitor on their Servicedesk in one location it gives white noise to the agent until the person monitoring hangs up. This is fairly...

Hi All. I'm a little stumped by this one. We have a site where they have newly installed 5610 cordless handsets (all set to version 2) connecting back to an MBG server. Most of the installed handsets are working fine, however the oneis connected and showing as registered on the IP DECT stand...

Hi all, I've got a customer who has recently upgraded their exchange to Office 365, however now, voicemail to email, instead of displaying the name shown on the 3300, is using the receipients address as the "From" address. As far as I'm aware, there isn't much to program on the 3300 to get...

Hi All, I work for a maintenance provider, and over the last couple of weeks, we've had to swap out quite a few DEI's on the 5000 as the power has blown on them. Just wondering if there is anyone else that's had real issues with this unit, to get an idea if it's just extremely bad luck, or...

Hi Everyone, I have an odd one... It's a 3300 on version 4.0 SP3. Basically, there is one handset on site, that they have programmed up to go on 1st alternative to a Hunt Group, and 2nd alternative to voicemail. Whenever you dial this extension number and it's free, it goes to that extensions...

Hi All, I'm after a little advice as a newly trained Mitel 5000 engineer. I have been asked to upgrade a 2 node Mitel 5200CS site from 2.4 up to the latest revision of 5. The site have Callview, Callview Navigator on site also at software level 4.2. I'm not Callview trained (yet!) but am...

Hi Everyone, I am trying to setup SIP trunking between a 3300 and 5000 however have come across an issue which I can't seem to resolve. I can dial between digital/IP handsets on the 5000 to both IP/SIP handsets on the 3300 without issue. However, I cannot dial from MiNet IP handsets on the...