Search results for query: *

Hi all, I have customer who has IPOSE and IPO 500 V2 R11.1, IX Workplace 3.18. Agents complain that they have a beep in the headset every 10 seconds when active call is on hold. This is not the case with all agents and the user settings are the same for all of them. MOH is uploaded on both...

Hi guys, I have IPOSE R11.1 and IX Workplace 3.8.5.41.23 at customer who is complaining about the ringtone volume. We tried to turn the ringtone to maximum (Option and Settings-Audio/Video) but then other apps are too loud. The sound of the conversation is fine. It may be an option to select a...

Hi, I have IPOCC R10 at customer site. There is a check: Number of signed-on agents (but the system does not count agents who are on break). So are there any check for signed-on agents (signed-on agents + agents on break)? Thanks in advance, Slobodan

Hi, I have IPOCC R10.1.2.2.1 installed. There is a problem with Contact Detail Reports. All fields (Caller/Sender names, Caller/Sender, Selected address) older than two days are overwritten with 000000. For example, if I made reports today, I will have correct data for 3/21 and 3/20, for 3/19 I...

Hi all, Can IPOCC ivr sends multiple voicemail attachments as one e-mail? Thanks in advance, Slobodan

Hi all, Has anyone succeeded to make ipocc chat working with non-english letters? I think for ipocc non-supported languages. Thanks in advance, Slobodan.

Hi all, Has anyone managed to set: Supervisor Real time reports - Active incoming agent calls with agent's name (extension) and caller's number? There is Realtime information - Agent status list (AG), but without caller's number. I know that it can be seen after call is ended. Thanks in advance,

Hi all, I have virtual IPOCC and IPOSE R10. There is problem with noises at IVR when I use announcements that are recorded and converted to right format from other devices than VMPro. Announcements recorded with VMPro don't have so much noises. Have anyone had similar experiences? Thanks in...

Hi all, I have Server Edition with IPO CC 9.1.8. Have power user licenses. When I try to use WEB UI with WebRTC I get pop-up information: "Establish Trust With WebRTC Gateway. This device does not appear to have the certificate required to communicate securely with the WebRTC Gateway. Please...

Hi, I have IPO 500 V2, UC modul 8.1 and don't have security password on Manager. I can log to UC modul via browser. Will it "Change root Password" on UC modul also automatically changed security password on IPO 500 V2? Thanks in advance, Slobodan

Hi, I have IPO 500 V2 R9.1.7 and virtual IPO CC 9.1.7. Agent status for Group 1 stops working after some time. Agent profile is used for all agents and it happens that some agents see Agent status and others not. When Administrator change something (turn in or turn off some privileges) in...

Hi all, There is Priority on Customer tab. If it is possible for a customer A with higher priority that was later called than other customer B and they are both in the queue that call from customer A been before answered? I tried to set it but without success. Thanks in advance, Slobodan

Hi all, I use IPO 500 V2, R8.0, VMpro and CTI pro integration. I can transfer caller pin from VMPro (transfer modul) - Source of transfer (displayed on phone) to tapi driver which is also seen on the agent phone. Can it be configured that the pin not be seen on the agent phone? Thanks in...

Hi all, Can IPO CC sends Unique Call ID (Call ID should be the same number which appears in the TAPI driver for my needs) via the url address and can you tell me which variable on IPO CC is used to pass extension via URL where Agent logged in? Thanks in advance, Slobodan,

Hi all, I have IPO V2 9.0.6 and Linux application server. One-x mobiles are used only in LAN (Wifi). I put for XMPP domain name IP address of application server. I have two android registered and when try to call from extn 701 to 702, extn 701 ringing. The same from extn 702. I can call from...

I have: IPO 500 V2 R9.0.6, VMPro-oneX portal If I want to use one-x mobile with certificate, should I take certificate from IPO security settings-system-certificates and install it on mobile phone? If anyone succeeded install it? When I install certificate on mobile phone I don't get that...

Hi all, Customer has: IPO 500 V2 R9.0.6 VMPro 9.0.600.3 - Onexportal 9.0.600.4 on Windows 2008 R2. One-X mobile phones (Voip) are used only with Wi-Fi in LAN. Problem is when One-X mobile phone calls other One-X mobile phone, connection is established after 3 or 4 seconds. For example...