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I have an IPOCC on server edition and when the call is sent to an agent that is logged in they are able to answer it just fine. However if they don't answer the call the IPOCC logs them out (as it should), but the call just continues to ring on the same set. I need that call to be sent back to...

I have an IPOCC on server edition and when the call is sent to an agent that is logged in they are able to answer it just fine. However if they don't answer the call the IPOCC logs them out (as it should), but the call just continues to ring on the same set. I need that call to be sent back to...

I am working on IPO 9.0 server edition. I have a virtualized Linux server with the IPO/VMPRO/One-x running on it. I have 4 V2 chassis' connected to it. The server created an H323 link with a line number of 99999 and I am able to call form the v2 cassis to the server and vice versa. I am...

I am running linux virtual server edition (latest and greatest 9.0), I have 5 V2 chassis that are going in remote locations for TDM access (PRI). All my users and licensing is on the core server and I am using purely IP sets. My issue is, the customer is wanting three levels of resiliency. In...

I have two IPOs running the latest 9.0 and a UC module running the latest as well. I had the UC module working in one IPO, but decided that it would better serve the customer if I put it in the other. The licenses were good in both IPOs so I decided to swap. Everything in the SSA shows that...

I have a 9.0 ipo that is connected to a adtran 9.08e providing SIP from the Paetec network. I can receive calls fine, but when I try to dial out it is sending INVITE tel: +192.168.33.254 SIP/2.0 I have a separate ARS route that I am using for the SIP calls. The entry is N tele number N line...

I have an ipo with 9.0 on it and the UCM running vmpro and one-x. I have the one-x mobile preferred app on my iPhone and it is connected up. I have power user licenses selected for the user that I have selected to test this with (both of the users). I have an fqdn for the one-x and an fqdn...

I am working on an IPO 8.0 with a VM Pro 8.0. I of course am able to record a message and send it to a distribution list, but this process is a little cumbersome. I am trying to make a vm module that goes directly to a leave message action that will put the message in numerous mailboxes. That...

I have IPO with 8.0(18). I have installed the one-x mobile for IPO on my iphone. I created a mobile user on my IPO and am able to connect to my FQDN One-X server, I can IM and see who is online, but I am unable to make a call via the mobile app on my iPhone. When I dial the number and send it...

This is driving me crazy! I have an ipo with 7.0.5 and a CCR with 7.0.2.2. The CCR agents that I have created are using 9630G phones and stay logged into the phones all the time. When they want to stop taking calls they hit a "huntgroup enable/disable" button. I have set up a supervisor in...