I have a customer complaining of crosstalk on her phones. It's intermittent but occurs quite often. Does not happen on internal calls - only external (incoming and outgoing). I did a system reboot because the LED on the front of the box was red. The system booted up fine and no more red LED...
ONE OF MY CUSTOMER'S CS-1000 HAS BEEN CONTINUOUSLY SCROLLING THE PESKY SRPT062 SINCE LAST DEP LIST UPGRADE. THE TROUBLE IS THAT THE TN'S REFERENCED ARE NOT EQUIPPED TO BE PROGRAMMED. WAS ADVISED EARLIER TO TRY TO PROGRAM THESE AS VGW TRUNKS BUT THAT DOESN'T WORK. ANY IDEAS ON HOW TO GET THESE...
When an agent using the M3905 ACD phone presses the not ready key (agent is logged into queue) will the phone display show "NOT READY"? To the best of my knowledge and responses from my colleagues the answer should be NO - the only indication should be the red led activates beneathe the key...
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