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  • Users: bonvivant
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  1. bonvivant

    Determine average call duration ( From INTERVAL report)

    G'day, I am trying to determine the "average call duration" from hour to hour. Example: What is the average call duration at 9:00 AM? What is the average call duration at 10:00 AM?.. etc Reason; Wish to determine if there is variance in average call depending on time of day. I'm running the...
  2. bonvivant

    Is there a way to determine system availability -?

    Hi, I’m interested in finding system availability to take a call. Example: 5 agents logged on and 4 agents are on call – therefore system availability is 1 Reason for asking: I’m interested in knowing that if a customer calls that customer shall not wait long ( in theory) Is there a method...

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