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Hi all, I've set up a PIQ group where I'm using recorded announcements and not system announcements. (Attached file with screenshots) First it plays the message loaded in "Entry Notice", then it plays whenever the position in the queue is "zero", then the loaded announcement "after the...

Hi, A customer has installed a ACCS and needs to integrate it with your trading system. Can I get an online view of calls in progress by accessing the ACCS database? Thank you very much for your help

Hi, Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to the document Avaya...

Hi, Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to the document Avaya...

Hi, I need to connect a trunk to trunk E1 (EURO or R2) between a PBX CS1000 Release 7.6 and a CM 7.1 Please, could you help me with the configuration of the route, trunk and DCH? Thank you very much

Hi, I have a J129 registered to IP Office release 10.1.0 and I can use Personal Directory as local contacts but I can not access to IP Office system directory. Does somebody try manage it or have some information how does it is working? Thanks

Hi, In an IPOCC release 9.1, can be logged a telephony agent with the license VALUE_CIE_CC_MONTELUSER? Or must also have the license VALUE_CIE_CC_USER_VOICE? Thank you very much for your help

Dear, I have installed in a IP Office 500 Release 9.0 with a SIP trunk like with 50 channels. It has to be registered with an username and a password. The service's supplier asks as a requirement to the outgoing calls that the "From" field of the SIP URI sends the ID's username. Settings for...

Dear, I have installed the Contact Store application and when I want to play the recording I saw that is displaying other time (GMT+3). The .wav file stored in local contact store server is displaying me current time. The IP Office, VMPRO and CS server has the same time. Thank you very much...

I've got a task flow and I need it to play the next messages when a call is queued (waiting for an available agent). The messages should appear in this order: 1 Message 1 2- MHO for 20 seconds 3 Message 2 4- MHO for 20 seconds 5- Message 3 6- MHO for 20 seconds 7- plays again message 1 I had...

Dear, I need some help in order to clarify these concepts on the Server Edition: We have a primary SE with three Expansion System Control Unit (V2). On the server I have 100 IP extensions and in each Expansion System Control Unit (V2) I have one plot E1-R2, one analog trunk plate and a plate...

Dear, I have an IP Office 500 V2 connected to an Asterisk via SIP Trunk. Calls from Asterisk to IPO it's OK. Calls from the IP Office to the Asteisk fail. In the SIP traceo I am see the following error: Thank you very much for any help. Regards 773110mS SIP Call Tx: 17...

Hi, I have an IPO 500 V2 PRO VM Rls 8.1 with E1-R2 frame. All the customers calling to main number 1234-4000 hear the audio1 (welcome to...). When a VIP customer calls from his number 1234-5400, I need that the system to recognize this inbound caller ID and hear the audio2 This can be done...

Hi, I have a customer with an IPO 406 RLS 5.0.26 and VM Pro 5.0.30 and they want install in different machines (PCs/servers) the feature key server and VM Pro applications. Can I install these two applications in different machines? Thank you very much for your help. Regards

Hi, I have an IPO 500 V2 Release 7.0 with E1-R2 frame and I need to enable the ANI. The service provider of the E1-R2 frame confirmed that ANI is enabled. How can I enable from line configuration of the IPO? Thank you very much for your help.

I have a BCM 400 Release 4.0. When I make a backup in my pc the system reports me the following error: Error Happeden. Error Detail: Internal Error: Missing File Backup The tests I did were the following: 1 - Notebook plugged directly into LAN1 port. failure 2 - Notebook plugged directly...

Dear, I have an IPO 500 V2 (8.1.73) and VMPRO (8.1.94) and I need that can receive a fax calls to one mail box and the forwarding to email address. Can I do this only with the VM PRO o I need a fax server? If this is supported, do I need any license in the IPO? Thank you very much for...

Hi, I have an IPO Rls 8.1 with a digital frame (E1-R2), analog trunks and digital extension. When I enable forward unconditional to external number (public and mobile) this function does working. But when I also enable forward on no answer and on busy the forward unconditional does not working...

Dear, Could you explain me how the IPO 500 handles incoming calls using a SIP frame? I have a header 34567000 to 34567099, meaning a total of 100 incoming direct dial numbers. I configured a SIP User Credential Name: 34567000 / Auth Name: 34567000 / Contact: 34567000 / Registration Required...

Hi, I have an IP Office 8.0.44 with Universal PRI (E1-R2), a VM PRO server and one-X Portal server. I want to set a user with one-X Mobile. The smartphone device is an iPhone 4. I have Power User licenses. When in the user selected the one-X Mobile Client gives me an error message that says...