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  1. CDIvancouver

    Editing Or Deleting Disposition Code From Completed (Closed) Calls?

    I've done the Google thing using various combinations of my question and keywords and I've not been able to find the solution so I thank you all in advance for whatever assistance you can provide. My company is using Symposium CCMM for outbound campaigns. A user incorrectly selected the DO NOT...
  2. CDIvancouver

    Realtime Monitoring Possible For Outbound Skillsets?

    We're using Symposium CCM (running on v6, I believe). We have the ability through realtime reporting to monitor advisors and what's happening with their call. I would like to know if it's possible to launch a realtime display that shows who is in specific skillsets. There are the Skillset...

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