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I know this is not the perfect way to program a hunt group but the customer wanted line appearances. I had a cics with 7.0 in the office so I tested it before I went on site and it worked. I had line appearances on 4 phones and they would ring 3 times, if no answer calls would go to the auto...

I have a Opt 11 that has a TMDI card connected to an Avaya communications manager that is used for another office. The Nortel TMDI was in a constant state of self testing and getting TMDI 300 error messages against the d-channel, sys dsbl, fatal error. The card failed a self test so I replaced...

I have a customer who has a BCM 400 and doesn't know the vm admin password to change names, reset mailbox passwords, etc. is there a way to reset it to the default password like you can do with a call pilot hooked up to a mics/cics using feature 985?

I'm trying to set up DISA so a remote site can access paging at the main site, ACDN's do not work due to some trunk to trunk restriction (calls get bounced to 0) I have set up an analog port, CLS has MNL and FTR has hot d 2, then the 2 digit paging ACOD and when I call the DID it just rings no...

I have a customer who is in the process of getting rid of the option 61 they have in the next year and they want to access the paging from another site via a DID. So far I have tried, acdn-ncfw to paging access code. Incoming digit conversion of DID to paging access code. Incoming digit...

I have a customer with a BCM 50 and they have a greeting and the home menu in the CCR tree recorded. When you call in you get the greeting but before the home menu plays you get a canned message that says, if your calling from a touch tone phone press 1, if your calling from a rotary phone...

I have a customer who has a 3 cabinet opt. 11 CS1000 at the main site, all dial tone comes from here. They have an opt. 11 CS1000 cabinet at 4 other sites. All have PRI tie lines between them with SL1 interface. 1 of the sites is changing to an IP office and we want to use the existing PRI to...

I have a customer with an Opt 11 with a console that has a nit dn that goes to a 2616 phone next to it. They will cfw that phone to other phones if the operator is gone or to an analog port dn which is connected to 4 bells. The problem is when it is cfw to the analog port it works most of the...

I have a customer who has an opt 51, the breakers on the bottom/back of the cabinet trip almost every day. Sometimes you can just reset the breakers and the switch comes back up, other times you have to power off/on the rectifier first before the PBX breakers can be reset. They are saying the...

I have changed the IODU/C card and installed the install disk and it boots up until it tries to read the disk and then I get error codes SCSI 21-active shelf has no active CMDU, then SCSI 09-hard drive in CMDU is no responding, then SCSI 16-file system initialization failed, reinstall software...

I have an option 11 with 3 cabinets and you can hear clicking on the phones, external and internal calls. Sometimes only 1 person can hear it, sometimes both people can hear it. Most of the phones are on the 2nd cabinet but have found 3 or 4 people complain that are on the 1st cabinet. I have...

I have an opt 11 with 3 cabinets. The 2nd cabinet keeps going down, it has power but all the cards are red and you can't enable them. If I power down all the cabinets, reseat the SSC and fiber receiver card, then power up, it comes back up, but might go back down in a couple days. The SSC card...

I have a customer that wants the phone extension to show up in the history file when someone dials 911. I know you need to have MTC under user in ld 17 but what else is involved? Switch is an opt 61c

Got these system messages on an opt 51, SRPT 4627 and 4605 IO problem for KC 0, and internal format error. Any worries about these? Thanks

Can you link an Avaya IP office to a norstar MICS via T1/PRI so the IPO can use the MICS's existing T1 for inbound & outbound calls? If so what programming needs to be done on the MICS side? Also the MICS is out of state so it would have to be done remotely. Thanks.