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HI, is there any way to insert an announcement before a caller hit the operator? CM 6.2? Here is a trace without the attendant login just to show you; 08:02:50 busy attendant-group 1 cid 0x2530

We Integrated teams/voice with our Avaya pbx (6.2) Sess (7.1) and are using a SBC from audiocodes. Has anyone else done this? Works well so far but I am having an issue with caller ID coming from teams. IF I call my cell phone it says "no caller ID" By all accounts it seems like it is passing...

We are currently using some soft phones to work remotely. Avaya 6.2 and Cisco any connect VPN. The issue is one way audio and we were told this was by design and this how the vpn works.

Having an audio issue with SBC and avaya. I can call internal (4 digits) to a a extension configured to hit SBC trunk with no issue calls sound great, external call (10) digits can only be heard, cannot hear. Firewalls on the avaya/session seems to be fine. I have changed the RTP port spacing...

Trying to disable telnet from off site. Is looks like you need to console in or use a service port, which makes sense but is there a way around this? CM 6.3

We are a non for profit and have a relationship with another site that we supply Network through a point to point connection. THey have there own g250 and want to upgrade. I think they are running 6.0 currently. I am wondering what they should upgrade to hardware wise (or vm wise)or i f we...

We are currently looking for a call center solution that will work will our Avaya Aura platform (6.2) session manager (7)which will support soft phones for people working from home. We have a 16 call centers but relatively easy set up and not a huge call volume compared to the corporate world...

Is anyone using any integration with avaya and teams? Avaya Aura 6.2 Session Manager 7

Does anyone have any ideas?

Missed calls are off an hour when using my 1x communicator client software. Working well other then that. H.323 avaya 6.2

Has anyone replaced or know of anyplace that has been using zoom for Telecom calls, apparently they are a carrier and can port existing numbers. I am a traditional bx guy but the powers that be want to move to the cloud.

I have been using 1x communicator soft phones (I know it's dated) and using h.323 settings. Would there be any benefits of going to sip. cm 6.2 system manager 6.1

I have been asked to look into adding more T1 capacity for incoming/outgoing calls, is anyone using SIP trunks with traditional pri lines? Looking for price and reliability comparisons. I realize I will have to buy some more equipment for the SIP trunks but am curios on which way to proceed...

Looking for a couple of ideas for home use with our pbx extensions. (cm avaya aura cm 6.2) We have a sip solution that would probably work and also have a skype for business account.(not set up for calls) Anyone using any of these options?

I made a test call to an agent by calling the VDN. The calls did not route to a different agent with multiple Skill numbers, the call just kept ringing. When the Agent was not logged in the calls would route correctly. Avaya Aura 6.2. (Vector 100 is RONA) I called from my phone, x-7237 while...

I am looking for a digital replacement phone for the 2410. Any suggestions. Thanks.

I am having an issue calling the UK from the us from my Avaya Aura CM 6.3. What should I check in the system? I tried an airport and train station 011 44 ......

I have a Vector with a route step to a cell phone number, which no longer works. I did a list trace and it is going to the correct step and I can see the cell number but it just drops with no error. It use to work but something must have changed. Does the number need to be programmed some...

I have a question regarding trunk members. How does a connected port decide which trunk port it will be assigned? I have 92 ports (4 pri's) and the 3rd pri connection is out of service. Fax lines are trying to use the out of service ports and they get timed out. Why are they choosing the out...

Looks like the 518 area code in upstate NY is changing from a 7 digital dial plan to 10, meaning you now have to dial (9) 518-xxx-xxxx. How do I make the proper changes in our PBX.(CM 6.0) Also 838 area code is being introduced as a 10 digit dial plan, how do I add this to our system? Thanks...