I'm having a problem with the user's signing in on the Altura IntelliCenter ACD. User can log in, but can't sign in. We're getting a "Signon PBX Error".
Can anyone give me some input to get this resolved? I'm not familiar with this system. I'm still navigating my way around.
Any input would...
I'm having problems with a phone not going to voicemail. The phone is constantly ringing, never going to voicemail. The forwards are set to go to voicemail on DN, DA, BL. Phone is not forwarded to any other phones. Am I missing something here?
Any input would be appreciated.
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