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I have a customer with an old definity system in a J58890T cabinet. The fan has started to make a terrible screech. So I realize it is dying. I tried to remove the fan tray and was able to pull it out an inch or so enough that the fan disconnects and stops but I can’t get it all the way out. I...

I have a flasher that I would like to flash with a digital set. I know I could use a hunt group and that works just fine but people are already accustomed to calling the extension for the digital. I would really like to be able to call that extension and have the flasher work as well. Thanks in...

This system is a Definity S8100 software release R012c.00.1.222.0 Currently the main number points to a VDN which points to a vector that is acting as the automated attendant. However now they would like to have a live answer during the day. But if the receptionist needs to leave her desk they...

I volunteer at my place of worship and we are trying to get the entire network unified and simplified. So that there is no longer a mess of different logins for the computers in the facility we are setting up an active directory server. But in my research I feel like I may have hit a potential...

I have a vector acting as an automated attendant. When you call the DID it reaches the vector no problem. You hear the announcement and the first 4 options work fine however option 5 and 6 do not go to the right extension that I have programmed. I can't seem to figure out why. I confirmed that...

I have a CICS system and am trying to determine how many lines and phones it is capable of. It has a DS card in it and he software card is NT7B66DG CICS- SIP 7.0 FC My guess based on my limited knowledge of this system is that it's an 8x8 Can anyone give me some pointers on how to find out...

Hello. I am currently working on a system running an S8100. The drive is at least 15 years old and we are concerned that it may take a dive any time now. We thought it would be an easy process just to take the drive off the processor plug it into a laptop with a USB adapter and clone to a new...

I have a user that reports that when his extension is called after 5:00 PM it automatically forwards to voicemail. This is the only extension that reports this. Where can I look to disable this or see what is causing it? Kbryii Alcatel-Lucent Certified Field Expert

A customer with a Norstar MICS and Flash VM is reporting that when a call is transferred it rings a long time before going to VM. How do I go about knocking this down to about 3 rings? Kbryii Alcatel-Lucent Certified Field Expert

I have a user who can receive calls when dialed from an internal extension. However when the DID is called it goes straight to the users voicemail. I can't figure why this is happening. Kbryii Alcatel-Lucent Certified Field Expert

I have a customer who is currently switching over to ezuce openUC from their Avaya Definity. When they attempt to dial international they get a fast busy then set goes on hook. The ezuce system is connected to Definity through 4 dedicated lines, 2 PRI and 2 DS-1 in an NFAS group. These are...