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We have an NEC IPS 2000 and use NEC DTR-8D-1 phones. I need to program a soft key on one of the phones so that the receptionist can transfer calls directly to a users voice mail box. Any help would be greatly appreciated.

We have a NEAX 2000 IVS with CCWX 2.0-2.1. The problem is years ago the vendor set up two ACD queues and one of them they set up to use a softkey to turn on night mode and the other one they set up to automatically turn on and off by a schedule. Well the hours are changing for the department...

We have an old version of CCWX ver. 2.0-201 and a license for 20 positions. I am trying to add another position and when I hit update it says tenant database is full! The total number of tenants being used are 2 and the number of positions are currently 15. Anybody have any thoughts on this?

I have an NEC IPS 2000 switch with one station hunt group which contains 2 analog numbers. I recently moved this department to a new location in the building and now the hunt group no longer works. It makes absolutely no sense as I have not made any programming changes only physical changes...

We have a CallCenterWorx 2.0-201 ACD system with NEC NEAX 2400 PBX. My company needed the ability to send ACD calls to one of our remote offices. So I set up an additional ACD phone and then E600 the ACD virtual numnber of that phone to the external number. The problem is that when you logon...

We have an NEC IPS 2000 and CallCenterWorx 2.0 and MIS 2.11. The problem I have is that although current ACD phones are working fine, I recently added 3 new ones and can't get the logon/logoff, break, and work buttons to function. I am sure I am using the correct OAI funtions, but feel that...