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Agents need to have a MWI on their M3904 when a voice mail is left in the Queue's VMB. Any help will be great.

I have nursing staff that make calls to patients and if the patient needs to be seen again they need to transfer the call to a scheduling call center that resides on another switch. The sites are linked by PRI and SIP trunks. I am told that it is for security reasons that you can't do. I don't...

Hello all. I have 2 ACD agents in a queue that IFDN's to MerMail Voice Mail if both agents are on calls. All is working fine except the agents do not get the MWI on their sets when there is new voice mail. I've attached the LD 23 print out and an agents print out. LD 23 REQ prt TYPE acd CUST 0...

I am moving several sites from Meridian Mail Voice Services to CallPilot. I have several TOD's and many Voice Menu Definitions. My question is, can app id's be linked. Example, a caller makes a menu selection for a specific department that has their own day and time controls and several...

I am trying to install NRU 11.0 on XP os. The install runs untill 99% and then returns error WinExec failed: return=8. Any suggestions? Many thanks.

I am trying to capture rtp streams from my MC32 cards. I have the the two ports on my 470 card mirrored. My laptop is setup with the correct ip/mask/gateway. I'm not seeing any rtp protocol. Is there a specific setting for Wireshark?

Good Morning All Our system is a CS1000M 5.0 rls. We have an ACD group using 1150E phones. from time to time agents complain that they can not login. The sets are powered and in service. I have found that if I call their dn and set up a call to them and tell them to press their In Calls key...

Hello all. I have a customer with Option 11 Rls 25.30. They want to install a wireless phone for an employee that wanders alot. I am thinking Companion but never worked with it. Any insight, opinions, suggestions? Much thanks.

I want to increase the the size of the hist file in 2 sites. I am only gettind about half a day saved. They both are Option 11 Rls. 3. Are there any memory considerations? and how do I see if there is enough memory?

I have two option 11 25.30 with ITG-p cards, site to site calls get fast busy, stating the cards yield REQ: stat 20 00 = UNIT 00 = IDLE (ISL TRK)(TIE IP WNK /WNK ) D-CH 12 EST ACTV 01 = UNIT 01 = IDLE (ISL TRK)(TIE IP WNK /WNK ) D-CH 12 EST ACTV 02 = UNIT 02 = IDLE (ISL TRK)(TIE IP WNK...

hello all I have an agent with a 1150E that can't lopin to their queue. When I stat the set it shows IDLE REGISTERED 00. I tried to disu/enlu the unit and still the agent can't login. They were able to call me from the DN on the same phone and while connected they tried to press the In-Calls...

I am trying to find the pinout for the RS232 end of the NTAK19FB cable. Any help is appreciated.

I have a Report server running release 5.0. I have a remote system running callpilot 3.0. Can anyone tell me what peps need to be applied to make them work together? Thank You