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Hi, I am tasked to connect the tenor xsries back to back with our existing old ips2000. Never done this before. Any diagrams and tips, I do have the telco cables. How do I connect to the PSTN/ISDN card?. Silly questions but just need someone to point me to rght direction. Thanks Much, Gile.

Hi everyone, I just did a system reset but the PABX has not rebooted. Is there anything else I can do before calling in the contractor? It is a IPS2000. For the past 2 days I was unable to connect to the PABX and thought a system reset would do the trick, but it is all systems down now...

Hi there, There is a particular extension that I want blocked completely from being able to make outbound calls. I have used CM 1201 for full restrictions but there is no effect. Calls made from this particular extension to GSM or other carrier numbers still pass through. Any hints? We use...

Hi, The sv8100 on one of our remote campus cannot switch incoming or outgoing calls. Actually I am more used to working with the IPS2000 then sv8100. We got a service tech and he checked the configs which he says are ok. But he could not figure out the problem. The trunk lines are ok on the...

Hi Everyone, I am losing call records big time and it is looking bad. For the past week the SMDR is not starting although the CAAB TSI service is shown to have started. Although i have tried restarting the TSI service and the SMDR service via the TSI Manager and SMDR Manager there seems to be...

Here is my situation. I am called in to our 2nd site. A sv8100. Couple months back the system went down due to power issues in this part of the country. A new 6 blade 2u chassis with power supply was purchased and installed with a 4cotc trunk card and expansion card. All extensions working now...

Hi, I have the following issue. Since the day before few of my extensions are reported to have no ringer tone. However,you can call other stations from this particular extensions. I have tried a few things but not working, even a system reset had no effect. For the first 3 cases I put the...

Hi, I just found out that one of my ext numbers does not receive any direct inbound calls. The client can make or receive internal extension calls and even make outbound calls however she does not receive any outside calls. All other extensions are working fine. I have checked restrictive...

Hi Everyone, What do I need to enable 8 or more party conferencing? What cards do I install and programming associated with it? We use ips 2000. Any hints will be very much appreciated. Thanks, G!le.

Hi, Many of our extensions(230 to be exact) cannot call out although there is dial tone. I have just checked the register count and it is over 200! Is that excessive? Going thru past posts on register problems I think I'm having register problems and so made a reset to clear the register. Well...

Hi, I have an unusual problem with one of my extensions. All other extensions are able to dial outside numbers but not this particular one, instead you get a message...the number you have dialed is not in service. My diagnosis is as follows. -able to call/receive other extensions, -able to...

Hi, I have problem with a new ext on our IPS2000 system. I just set up a new ext on a spare LEN and tested. I can call other extensions but there is no ringing tone when the extension is called except for the red indicator signalling an incoming call. You are able to answer any incoming...

Hi, How could I programe the switch so that it is on automatic answering and directing incoming calls. Instead of the receptionist answering all the calls there is a recorded voice giving directions. eg press 1 for enquries ,press 2 for support services, press 3 for accounts and so on. (Some...

Hi, We have an issue with our attendant console SN-716. When the direct line to the receptionist is rung, after a few rings (and it seems) the receptionist has lifted the handset the line cuts. After calling the receptionist several times she has confirmed that there is no ringing tone...

Hi, One of the managers in the office decided to change her analogue phone with a dterm seriesi. She insisted on having her old extension so this is what I've done. I deleted the extension number and finding an unused digital LEN keyed in the extension using cmd 14. Now when I connected the...

Hi, Our attendant console sn-716 is not working so well lately. There is a continuous ringing.Even after a call is answered the ringing continuous. The only thing to do is lower the volume control. The receptionist is about to tear her hair out if nothing is done to correct the situation. I...

Hi Everyone, I have decided to install 2 spare 8DLCL cards to allow for a couple of new extensions. These extensions would use Dterm Seriesi phones. This is the scenario : I do have 3 slots remaining in the IPS2000 for these digital cards so that is ok. After plugging in one of the cards in...

Hi Everyone, I have a good number of alcatel digital phones . These were used with our previous alcatel pabx. Couple of years ago this system was replaced by the IPS2000. Is there a way that these digital phones can be used on the ips2000? Or should I just get rid of them? Thanks alot. G!le.

Hi, I have a client who is unable to use the speed dial system on his cell phone.There's this "restricted" message that appears on the screen of a readout handset when his cell phone speed dial number is called. However calls from cell phones to his cell phone go thru without problems. I do not...

Hi, I have an issue with our speed calling system. We have several numbers which are programmed to be called from the Dterm stations for emergency purposes. However not all stations are able to call these numbers, only a few. How can I enable all stations for speed calling to these numbers? I...