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We have a recording solution for IP office 500 V2, which records all IP calls from extensions. In our structure we have 1608 machines, E129 and Softphone All calls are recorded by our system, except calls between extensions softphone. Follows conduct a softphone call to a trunk or extension 1608...

Hi guys, I have an IP Office 500 V2 with IP extensions's and softphone. Let's get a voice recorder that need to update the IP information / Extension periodically (extensions take IP through a DHCP server client). How can I connect the Voice Recorder to the IP Office and get this information...

Hi guys, I have an IP Office 500 V2 system - 9.0.5 with IP extensions's 1608, and E129 Softphone. In this case, the client network will have a DHCP server, that will not be the IP Office. The client configuration team will use VLAN Voice Data and Vlan separadammente, and asked me to setup DHCP...

Greetings to all, I have a problem in a R8 upgrade to R9. In IPO500 V2, I have a license R8 and R8 Essential Preferred Edition license. R9 got a license recently and when we updated the system to R9, it informs me that the license is not valid. Could you help me? Thank U

Hello everyone, We are getting 2 routers with VPN PPTP, L2TP Server. IPSEC also is available on them. We have 2 IPO500 installed on different Internet sites.No IP External Fix. What better way to make a configuration in which the two sites close a VPN? Can we put a branch from one location to...

Hello guys, I have an IPO 500V2 8.0. (61) with IP 192.168.0.10/255.255.255.0/Gw 192.168.0.1. Setup a PPTP VPN on windows server 2008 and access the IPO through a 500 External Public IP. A VPN gives me access to the entire internal network without restriction. I have a smartphone with a user...

Hello guys, I have 3 units of IPO 500 V2 8.0, installed in different locations with IP Public (200.28.453.XXX, 200.28.113.XXX and 200.28.452.XXX). Are not DHCP. The IPs are fixed I need to know if an SCN network work through these IP with open internet. Thank you for your attention

Hi guys, how are you? I'm having trouble with my IPO 500 V2 8.0 with ISDN; extensions are in the range 3500 to 3599. The full number is 2222-3500. My phone provider needs to receive the entire amount (2222-3500), but is receiving only the extension number 3500. How do I send the entire number...

Hello friends, I can not activate the "External Auto Answer" in my attendants. I have configured an IPO 500 V2 - 7.0, with a hunt group configured for it. How should I setup? I created a button with the feature of "Terminal Auto Answer", but it did not work. What is the step by step, please...

Hello everyone, I have problems with incoming calls, that after the service, are disconnected and are 30 to 40 seconds, generating a busy tone. Of course it could turn the call over the button or the hook, but it is a call center that has an IPO R.7 500. CCR whith VM-Pro are 100 agents. Set's...

Hello everyone, I need a solution to the following situation, if possible: User makes a call via a digital (T1/E1). When the call begins to ring in the target external number, need to transfer this call, even before there is connection to the destination (called Ringer), to another extension...

Hello, A few months acquired a IPO500 with multiple licenses, and do not get software license for this equipment. Incidentally, the system update to version 6.0 and after that all telephone services were suspended until it is inserted into a corresponding software license. We can not even get...

Hello everybody. I have configured service agents in an IPO 7.0, and these agents perform only receptive (incoming calls only). Some agents are disconnecting calls during the conversation and would like the IPO system, ban this procedure, so only when the client disconnects the call, it was...

Hello everybody. I have 1608 and 1616 IP phone with a preset number for the extension, and each unit has access to 02 lines of the same number. I can only transfer the calls if they are configured with this 02 lines, with 02 keys. In other systems, can perform the transfer with only a key...

I have an IPLDK-60 with T1/E1 installed. The outgoing calls do not send the extension number for the provider, and that all calls are identified by the responder (destination number), with the number prinpal (key) of the link. I need to get the account provider, by extension, this format and...

CCR with 100 IP agents. I have a closed project with a client, to the following configuration: IPO 500 RLS 6.1 or 7.0 ADVANCED SOFTWARE VM-PRO 36 CHANNEL CCR LAST VERSION 100 LICENSES FOR AGENTS (WHILE logged in) 30 LICENSES FOR SUPERVISORS 1608 100 IP extensions 30 analog stations A TOTAL OF...