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Hello...looking for advice as always!! Another Technician changed the Password for the Log-in for a NS700. Wondering what options I have to access the programming? I was considering a "System Initialize" but I am unsure what grief that will bring. Existing programming is of little value...

Hoping someone can make sense of this dilemma. I have 4 Trunks answering on a CS Menu and Prompt 1 goes to Ring Group 403, which has a Mailbox associated with it. Prior to adding a Digital Station card and a 2 channel VM card the 403 Mailbox would pick up as programmed. For some reason the...

I am looking for advice on the process to add more capacity to the TVM50. I installed the 2 port expansion card in the VM unit and have it connected to a digital port in the TDA30. i had hoped that when i did the reboot it the TDA would see the new ports in the TVM...but it does not appear...

Hi Folks Here is the situation: I set up a CS menu to answer incoming calls for two Doctors using the one DID #, callers are presented with two options, one for each Dr. Pressing 1 or 2 takes the caller to a second CS menu whereby the Caller hears the Drs office Hours. If they want to reach...

I have a client that had shut down their property due to Covid, and now a couple of years later another person re-opening the establishment. Unfortunately, it appears the previous owner unplugged the Mitel, possibly for 2 years. The system will power up, I an log into it, but I can't get any...

Hi Folks I have client that is a Medical Clinic. When Patients call in and do not get a live person, they want the Caller to get a greeting informing them of the Clinic Status (Open/Closed etc) but not be able to leave a message. What i am looking to set up is a "Listen Only" mailbox. I...

Strange problem...for no obvious reason the PBX started to deny incoming and outgoing calls on the PRI. So, all calls in (DID) and out (dial 9) of the property fail. Internally the phone system works fine. We believed it to be an issue with the PRI circuit, but the provider is telling us the...

A new client came into work this am and the NS700 was dead as a doornail..no lights/LED's on the box, nothing on the sets display. AC Outlet was getting power. Is there a fuse that needs to be checked? Or is it an issue with the power supply...or maybe worse?? Any thoughts?? Thanks in advance

Looking for some advice on a 7100. I have a MP10a that went dark, swapped it into a different cabinet and it works fine. It sounds like a power issue in the original cabinet...is this an easy fix or something I should be sending to Telesource? Maybe it not worth fixing? Thanks

I have a BCM400 that was working when I removed it from service. I have it in my shop, plugged into the AC at my bench, and it won't power up. No lights flashing, not a sound from the power supply....nothing, totally dead. I have checked the power cord going into the Power supply and it tests...

Strange issue...sometime over the past month this issue seemed to come up. Callers are unable to leave a message for the receptionist (ext 201) while IPO is in Night Service. When they caller presses 0 they get the AA greeting repeated. If you take the IPO out of Night Service and call in the...

Client has a MICS, they are unable to use the IVR at Scotiabank (tones not recognized). They are able to use the IVR at Royal Bank and the TD Bank. I am heading to site to check the Trunk Cards...my suspicion is they are not the "Global" type....but unsure whether they need to be. Any comments...

Working on a TDE100, and I am able to open every tab that I have tried except for 4.1.4 (Button Programming). When I try to open it, I get a screen that tells me: "Not Defined CSV File Cannot be Accessed". I can access 4.1.1, to change name etc no problem, but for some reason I can't get...

Working on a TDE100, and it appears all the ports are full. I would like to do an port inventory by determining the port on the Station Card that each phone is connected to. There must be some feature code that is used for this...Similar to the way you do it on a Norstar by doing Feature *0...

I am working on an issue with a TVM50 connected with a TDA30. Problem is I have 2 extensions that will only forward to VM on a RNA after 10 rings. I also have 2 sets that work fine, they transfer to VM on a RNA after the normal 4-5 rings. I have compared the settings on the mailboxes and they...

Client is running a BCM50 with 4 Spectralink 6020's, one extension is experiencing 'one-way audio' (Caller can't hear) about 1-2 times a day. The 6020 unit has been replace d 3X's and the problem still persists. The Users of the other units never experience any issues. There are 2 base...

Hello all Couple of questions regarding installing the cabling from the central PBX location to cabins on a resort . I plan to install gel filled cable to connect some cabins (accomodations) to a Panasonic PBX. The last cabin will have approximately 1500ft of cable between the phone and the...

When a call is placed on HOLD and the timer elapses, the call will ring-back to the extension the placed the call on hold, however it rings the same as any incoming call. Is there any way to have a Ring-Back Call have a different ring tone/cadence to identify it differently than a normal...

When you have a Call Pilot 100 with a 10 Mailbox license, does the Sys Admin and Gen Del mailboxes count towards the 10...meaning I really only have 8?? Could someone please confirm? Thanks

Is there a way you can have a set have separate ring tones depending on whether the call is from an outside source or from an Intercom Call? Thanks