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This is a Contact Recorder on an App Server 10.0. User is using IE on a Win7 machine to playback recordings, which is working fine. When trying to "Save As" in the playback plug-in, we navigate to a folder with "Everyone" having full rights. We get an error message in windows saying file cannot...

Is it possible to assign extension numbers to IP phones with a file using the MAC address of the phone like Polycom does with their <MAC>.cfg files?

AT&T is rejecting calls from us to one of their toll free numbers. We are sending the billing number so I do not get an unrecognized number error. Our carrier, Telepacific says they can see AT&T rejecting the call and asked if I could change the type from National to Unknown. I have tried every...

I have Onex running on a UCM, all software and firmware matched at 9.0 SP4. We use the voip mode and everything works perfectly both inside and outside the corp.network except one tiny issue that I can't seem to solve. When playing back voicemail from the mobile app, user clicks on the message...

thread940-1614002 My customer is unable to make international calls. The ARS appears correct, there are no user short codes. Here is a monitor trace of an attempt to dial out using 8 to access the ARS table. 3980368mS CMCallEvt: 0.1025.0 -1 BaseEP: NEW CMEndpoint f53f79b0 TOTAL NOW=1...

My customer had their IT contractor upgrade their Exchange server from 2003 to 2010. Email delivery of Vmail stopped working. It worked before the upgrade. VMP is on a Server 2003 machine. They were running 4.2 and I could not find anything that documents support for 4.2 and exchange 2010. So I...

I have onex installed on a linux box with VMP on a windows 2008 server web edition. I've run the 2012 version of Avayafw.bat on the Windows Server. I can make and receive calls with the mobile app for iPhone, I get notified that there is a new voicemail message and when I click the message, it...

IP Dect R4 on 2 IPO systems running 8.0.44 connected via qsig H323 has over 1,000,000 ms jitter. The H323 line is over the internet on a sonicwall site to site VPN. The IPBS and bootcode are the latest that were included on the 8.0.44 DVD. There is no other traffic on the VPN. Is there likely a...

In the trace below, a call is shown covering to MM through a CM via QSIG. In the "DivertingLegInformation2" qsig message, the IP Office is sending a divert reason as 0 instead of a valid reason code. CM doesn't recognize the reason and sends all covered calls to the login prompt of MM. Does...