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After getting the Norstar system pretty well dialed in at my former job, and taking it off my "to do" list, it's taken them like two weeks to goof it all up. The Executive Assistant has somehow managed to get all inbound calls to the CAP (221) going directly into her personal mailbox (224) when...

The landlord provided Norstar system in our new building is all but configured the way I want it (only the permanent AA Greetings to still sort out, when the Admin Assistant has time to sit down with me and record them), so I thought I'd pop on and thank you for all the help and advice you've...

In a version of the StarTalk install and/or administration guide I have there is a very handy table of tasks, broken up into two sections - Set Up Tasks and Operation Tasks. For example (and I don't know if these are ordered with any kind of priority in mind) the first five items in the Set Up...

I have our current 3 CO lines showing, so users have an idea of which lines are already in use and to make it easier for them to dial out; then everyone will have "Handsfree/Mute" and one "Intercom" (maybe two now I think about it - I'll have to double check); then I want everyone to have "DND"...

The only SCG I can find that appears applicable to my version of the MICS is (rather annoyingly) missing the entire section on Night Service. Does anyone happen to have a complete copy they can email me or direct me to? I have no idea which version of the guide it is, but it's the one that has...

Old Panansoic system and with my basic SLT, I would get a call from the receptionist that I had an incoming call holding. I would ask her what line it was and then dial 53 plus the line number (so 5301 for a call on line 1) to pick it up. Is there an equivalent on Nortel with an ATA2?

Company is moving into a new facility next week with a landlord provided Nortel system that dates from 1997. I have no previous experience with Nortel, but management is pretty set on using it if we can, being as the Panasonic system we're leaving behind is even older and we have way fewer...

I have this SBS4.5 (yes, I know...) issue since changing our network IP range from 192.168.1.x to 192.168.9.x. in that it will authenticate XP client logons for a period of time, but after that time (typically it's been about 10 days, but this last few times it only been a couple of days) will...