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hi, am getting this error when installing nortel contact center 6.0 "computer name and hostname are not identical (including case) although i have checked server configuration and dns server but still getting this error. appreciate your help thanks

hi guys, am not that much expertise but need to know if we still need E1 in call center as these technology is too old(PBXs) and what is being used now beside the SIP. thanks.

hi i am trying to connect AAEP Avaya experience Portal 6.0 to a tts application using Naunce Vocalizer 5.7 but getting challenge where am getting message of "system is experiencing technical difficulties i guess it has to do something with the configurtion Appreciate your help for the...

hi i have an issue where a call is logged in HDX DB as ANS but in Call By Call i only see Call tranferred AGT N/A type CDN AGT:N/A,type CDN Interclid :13214895959 DEST. Evt LOG Type Contiunation any explanation of call end reason. thanks

Hi, experiencing this issue one of the terminals is out of service in Refclient in the server , deleted it mapped again, stopped CCT services and even restarted the servers (CCT,CCMS) still it show Line x.x.x.x (Out of Service) in Red Color. Thanks ,Apprecaite your help.

Hi experts, Any ideas of how to use HDX to get Abandoned Calls and want to configure HDX in order to get Abondoned Calls CLID (the Abondonned Call phone number in order to call back) Thanks...

hi i have a project which have two language choose Eng or Urdo each one of them have three options complain,service,booking when you press one for eng you have to choose again one of the three option before you are connected to agent my question how i can make in realitme report to total all of...

dears would like to know how to get time a supervisor has changed agent assigned skillset or added new skillset how i can know when the time a supervisor added to a new skillset to an agent. thanks..

hi we are in callcenter using cs1000E 5.5 and Aura 6.2 we need agents to see the caller number and can redail again incase the line disconnects my main issue is to show agent how they can redial a disconnect customer number

Hi i have a situation don't if it is possible or not, want a script to route call more than one ext if it is busy or not answering within 3 rings to route to another one and so on, i know only and used for one direction that is Route call xxxx

Hi, we have symposuim 6.0 and Nortel cs1000e our suoervisor don't take calls but i need to send them calls older than X time how is this configured.. thanks guys..

Hi all, i am expeirencing an issue with realtime dispaly ,i have a graphical dispaly collection which on the server it is showing well ,but on the wallboard of the callcenter floor it shows x sign on each of the display. any help appreicated. thanks..

hi, i am getting this error when i try to run reports "There is an error while connecting to the data source!ERROR: Unknown! Bad date-time format string." this come after installing Win7

hi experts, i need your help of how to program agent phone, i only know normal extension no expericence of agent phones and has been requested to convert an existing extension to agent phone where to begin , how to check the range it begins in 7800 this is an existing config. the systems is...

Hi before formating the PC i was accesing the outbound cleint well but after format it gives me below error Application has generated an exceptional that couldnot be handled Process Id=0xb8c(2956) thread Id=0x824(2084) please help. thanks..

Hi, i have been asked to change an external number to another one i have found the cdn and it has dfdn , i don't know how to change this one even to print it to see the existing external number. would appreciate your help.

Hi our current contact center is based nortel cs1000 and cc6, there is a project of international telemarketing over 6 different countries needed to get idea of what is required do we need to implement sip,or viop because ordinary pstn fee is very high any advice is appreciated.

hi all i would have liked to know how i can get a monthly report of AHT,Not ready,adherence and if posible out-conformance of all agents, i am using symposium 6.0 (NCC 6.0) thanks in advance for your help.

hi guys, i am newbie in this world , would liked to get your help for this issue we have Nortel CC6 sometimes a skilset comes through another skillset ex skillset A comes through Skillset B so agents of skillset B don't know what to answer to the calling customer pelase help.

hi guys, i am newbie in this world , would liked to get your help for this issue we have Nortel CC6 sometimes a skilset comes through another skillset ex skillset A comes through Skillset B so agents of skillset B don't know what to answer to the calling customer pelase help.