Search results for query: *

We have a Small call center that uses Contact Center. We would like to have customers on hold to have the option of pressing 1 or 2 to transfer to a different ext. Is that possible with Contact Center? We have a CS1k Rel 7 with Contact Center Build 7

Sorry if I have a few posts, we jut did a SIP upgrade and it's been nuts! I am having a problem where non of our phones can transfer outside calls to an outside number. Internal DN to DN calls can be transferred no problem but when you attempt to do an outside it lets you dial on some sets...

I have a remote site that has a Cisco Pix and about 2 ip phones. The ip phones work normal when you dial from a digital phone but a IP to IP or IP to dial-out results in dead air. QOS is enabled and they have worked fine until last week. Is there anything I should look at?

Hello all, The DID in question is in the IDC and works fine...when the user does not forward their phone. When their ext is set to FWD calls to the ext result in the FWD to their Cell but calls to the DID which is set to the same ext in the IDC will result in a "This number is not in use"...

Where in the BCM 4.0 is this feature activated? I've looked over the help files but don't see it mentioned? Thanks!

Hello all,We have a CS1000 Rel 5 (an upgraded Option 11c) with a remote office that has a BCM 200. Whenever We Dial out from the remote office this output shows up in the PBX: TIME: 13:35:46 AUG 30, 2011 NAME: IT Department ORIG DN: 7938 SITE: SCC LOC: 139 S PEBBLE BEACH DES: 7938 SET: IP...

Hello All! I have a Cisco 3825 with a NME-16ES-1g card. This card is giving is issues as I know it is a layer 2 device and even though the Gig e 1 port lets you subinterface it doesnt support them (being layer 2 and all) so the guy before me setup our new FIOS out of this connection. There...

I have a helpdesk setup with 4 Users. We have the main helpdesk numer at 7960 with a special escalated line for Physicians at 1110, on the MARP TN I have the FDN setup to forward to 7960 so the calls to 1110 rollover to the main number which more people have on their phones (only two deal with...

I'm trying to make sense of the wiring here and the guy that knew left! :/ I am looking for the TN for a port labeled "Cabinet 3 Loop 36 unit 5" I know a TN is L S C U but I cannot for anything find this TN because I dont know what the shelf is nor the Super loop. I found another TN by...

I have the Symposium Call Center express so I cannot do scripts :/ but I am trying to get the system to transfer a call to a different extention after a certain amount of time. Ex Patients call our Business office and after 30 seconds they get the front Desk. I used the call treatments wizard...

I've been pouring over the boards but I do not see this documented. I need to get calls that come in to our Business office ACD to rollover to the operator (ext 0) after about 30 seconds. I see where it has this option in call treatment but it is not rolling at all. Thanks for your help in...

Hello, Ive been a lurker here for years but I cannot seem to find an answer to this. I just Inherited a CS1000 and I get a busy signal dialing the 855 toll free numbers. How would I alleviate this?