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Anyone know what version this started working? I believe it was either 9.1 or 10.0 when the IP Office SCN lines became a thing, but I can't find any documentation on it.

Hello, One of our customers asked if there was a way to change the tone that everyone hears on their phone when there is an internal all page (via Dial Paging to a Hunt Group). Is this possible? In 8 years of working on IPO I have never had this request and don't have any idea where that would be.

Hi Guys and Gals, One of our techs has two D100 base stations that they tried to get working on a 9.0 system prior to going out to a client site. They never synched up with the system. The blue and green lights are both on, but in System Status, the IP Address still shows 0.0.0.0. The phones...

This is the second time I have run into this issue with the default server edition iso,so I figured I would see if anyone knows how to fix this. We have loaded the server edition iso as a virtual server (irrelevant) version 10.1 in this case. The first time I had this issue was version 10.0.4...

Hello Tek-Tips community! I am having an issue getting a J129 registered on our server edition 10.0.3. Below is the monitor trace of the event. Extension/Login Code has been verified 10 times over. Any ideas? 2017-05-10T09:12:48 495532786mS SIP Reg/Opt Rx: phone...

We have multiple customers on 9.1.9 and we are on SE 10.0.2. Calls that are answered by voicemail are not logging as missed. Yes, before you say System --> Telephony --> Call Log --> Log Missed Calls Answered at Coverage, it's already checked on all of these customers. Is this a new "feature"...

IP Office, version 9.1.. Customer complained that if you are in your call log and pickup the phone, the phone calls the number for the call log entry. I am pretty sure this is normal operation, but is there any way to disable this? Thank you!

IP 500 version 9.0.4 Customer wants to setup outcalling on a mailbox based on a schedule. The customer has 6 techs that take the after hours calls for one week periods. Instead of going into voicemail pro and editing the number each week, they are trying to automate this. Any ideas how this...

Having a strange issue with approximately half of the calls being recorded. The customer's system is as follows: IP 406 DS version 5.0(26) (do not tell me to upgrade as they no longer make money) Voicemail Pro w/ 14 ports never reaching capacity Xima call accounting Calls come into a...

Hello! I have ran into this a few times but never worked on a resolution for any of the customers (passed off to other techs or they never called back). After upgrading the customer's system from an older release to a newer release (I unfortunately don't have the specifics yet) when a user...

Maybe this is not the correct thread, but I am looking for a simple command(s) that can be run to tell the Avaya ERS to ignore tags and stop stripping them from the packets without deploying a full-fledged QoS policy. Any help would be appreciated!

In voicemail pro, 9.0 and 9.1 (I think), some of the users have been showing red. I cannot find anything in the Avaya documentation that says what this means. Anyone know?

Tek-Tips Community, I am running into a strange issue on 9.0.0.0.0.0.0.0 829 with twinning. When the users twin, the call continues to ring until the cell phone voicemail picks up. When the call reaches the no answer time, the user's extension stops ringing, but the cell continues. If the...

I have a customer on 8.1(57) that has an issue with SoftConsole. When users activate their mobile twinning, the status on SoftConsole shows Forward All. When they answer the phone (deskphone) they do not show BLF status. All of the other users do though. Any thoughts? Thank you!

I am working on getting a SIP extension working on an IP Office version 5.0. This is the data I am getting. Any ideas? Thank you! 1400978mS Sip: (f529bd48) SendSIPResponse: REGISTER code 403 SENT TO 10.108.48.117 55596 1400978mS SIP Reg/Opt Tx: phone SIP/2.0 403 Forbidden Via: SIP/2.0/UDP...

Hello Tek-Tips World! I have a customer with Centralized voicemail and two IP Office locations. From the voicemail server I am no longer able to save a configuration to the remote site. Prior to performing a feature key swap, I could not save any changes from a PC local to the subnet either...

Hello All, I am working with an IP 500v1 version 8.0(66). The customer has a 5410 that will not upgrade. When the phone is plugged in it says "Waiting for Firmware Download" and then goes to "Waiting". Below is the logs I am getting. Monitor: UpgradeFileReader(f527f72c:6405)::Start...

Hello All! I have a customer with an IP 500 v1 and they are on version 5.0(18). When I install TAPI on a user's PC, the system is recognized, but only 8 of their 30 users show up. If you use one of the users that show up as the chosen user, the TAPI works fine. If you manually enter one of...

We are having a strange issue with the D100 Base Station and D160 handsets. We are running Server Edition 9.0.2. I have setup the D100 and have it registered to the system. The handset will register to the base station and comes to the login screen. I hit login, enter the extension and...

Hello All, I have ran into this issue once before and the only resolution I could find was upgrading their system to 9.0. This customer is on 8.0(66). They have the same ZyXel made ZyWall USG 20 as all of our other 60 or so customers using remote phones. Port forwarded all of the ports used...