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A customer mentioned that they would want another 3 MCD systems for some more users they have planned. Currently they have one DHCP server with option 125 pointing to their primary MCD system facilitating their current users with 6 voice VLANs for phones. They use HP switches with IP helpers...

Has anyone linked a mitel MCD system to an Avaya platform via IP [different sites in different parts of the country]. No IP Trunking / SIP Trunking? Any guides?

If this is done for say ... 200 agents will CCM databases be intact? i.e. agents/employee information in YS, also historical statistical data, etc? Gracias

To confirm .... on MCD 4.2/MCD 5.0 - can you make a phone which is used by Hot Desk Users to login on an 'IP Device Only' so that it doesnt use up a User License but still be able to failover to the secondary controller? Gracias

Is there a way of getting Visual Voicemail working on a User gateway / trunk gateway with embedded VM? Scenario of customer: MXE II = TDM trunk gateway with embedded VM. MXE Server = User gateway for devices and users. They use the MXE II for voicemail. However Visual VM does not work. There...

We have a client who wants to be able to do the following: ACD agent handles a call but needs to request help from a manager to take over to call. Instead of manually calling over a manager and passing a headset over, they want to be able to use the system and get the manager to enter the...

Has anyone used this in a live environment? Feedback for functionality? How easy is it to enable? Anyone post me some links to websites that use it? Gracias

What do you guys recommend to your customers when planning your ACD infrastructures? Anyone implemented PF Softphones throughout?

Is there any recommended SIP iPhone Apps that are tried and tested to work on MCD? Pref free!!! Are there any guides for the settings needed for both 3300 and App? Thank you

We are playing with softphone on CCM. When configured and launched we are unable to select an agent ID to log onto, when selecting Actions/login/agent/ there are no IDs. I can login by selecting the softkey 'superkey' button and login in which works but options like 'set makebusy' etc does not...

Is there a way of enabling this in an ACD environment so that it only works when an agent is logged in. Also, can this be enabled so that it FORCES the agent to autoanswer the calls without the option of pressing a key to enable or diable the function. This needs to be forced on all agents, so...

Does Mitel support 'Whisper' where an announcement is presented to the agent with the ANI/Path/info etc.?