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  1. kannannortel

    AACC Threshold setting

    Hi Is it possible to set up two different threshold level in AACC (Avaya Aura Contact Center)? I would like to setup a abandoned after threshold to 15 seconds and 60 seconds for the answer after threshold. Appreciate your help in this regards.
  2. kannannortel

    AAAD hot desking configuration

    Hi I have installed AACC 6.1 with CS1000e and configured the hot desking. This is only voice solution and there is no multimedia. The AAAD is working fine without hot desking. If i configure the hot desking, while receing a incoming to a agent, it displays to all agents. Any help is...
  3. kannannortel

    Application performance report in 60 min interval

    Hi I have installed CS1000e Rls 6.0 and AACC 6.2 in AML. I am getting the 15 min interval in the application performance report for the service level, but i need to have the report in 60 mins format. It is possible by using RCW. Appreciate if anyone help me to configure the same...
  4. kannannortel

    CP mini : CLID routing table

    Hi Customer has one ISDN PRI line in CS1000E with Call Pilot mini. Appreciate if anyone helps me how to configure the CLID routing to CCR tree programming.
  5. kannannortel

    CP mini - need to have more than one Auto Attendant / application

    Hi I have one Call Pilot Mini with CS1000E Rls 7.5 presently the incoming DID (pilot number) call is handled by the Auto Attendant with Greeting table. Now the problem is customer wants to have two more Auto attendant. But the CP mini system limitation is it has only one greeting...
  6. kannannortel

    Unable to restore Personal directory

    Hi I have upgraded Rls 5.0 to Rls 7.5. Before upgrade i have taken backup of the personal directory. After upgradation, i am trying to resotre it but it could not succed. Please let me know the procedure for PD restore. Regards

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