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I have a vector that routes calls to different VDNs depending on the call type selected by the caller. The call type VDNs are set to override the main VDN so the call type is displayed on the agents phone. However, the VDN name is also displayed on internal caller's display when the call is...

I am trying to pop a screen with IP Agent for calls that come in on a specific VDN. The screen pop is working, but breaks when I specify to only pop for a particuylar VDN. It seems like the VDN extension is not being passed to the IP Agent software. I figure it is a setting on my VDN, but I...

When I set an agent's phone to auto answer icom it will not allow them to log in. Well, it sounds like it logs them in, but does not show aux work or auto in status. Attempting to login again produces the same results. I do not need the to auto answer acd calls so setting to all is not an...

Is there any way to have a hunt group name show on the agent's display instead of the VDN name? I know it is possible to allow override on the VDN but this seems to only replace the name if another VDN comes later in the call routing. I don't really want to use up extensions just to create...

I have been asked to find a way to have voicemail messages transcribed to text and emailed to the recipient. Is there anything like this available for a "reasonable" cost? I am just investigating and am not sure how much the company is willing to spend to make this happen.

I need to find out what the DNIS digits for an 800 number on my PRI. Is there any way to see the digits from within the phone system? Currently, the call is being routed to my attendant because it doesn't match an extension. I would like to repurpose the number if I can figure out the DNIS.

I need to add 9 more 800 numbers to my system, but do not have enough DIDs left in the extension range where the 800 numbers need to route. I was wondering if there is some way I can route each of the 9 numbers to the same VDN and have a vector that can redirect based on which 800 number was...

I have a particular set of agents that answer calls that have progressed through 2 layers of dial menu VDNs and vectors. The call flow is as follows... VDN/Vector 1 presents the caller with a listing of facilities to select from. Each facility has it's own VDN but all point to the same vector...

Hoooray! The Yellow Pages misprinted our number on their free listing. They printed an extension that does not answer the main number at all. So, when outside calls come in to this number I thought it would be a good idea to put up a message that says "Press 1 to speak to dept X, otherwise...

I have 7 phones in a department that all need to ring when the department's primary extension is dialed. The department is staffed by a single person on the weekends and they may be in any area of the department and will need to answer the phone when it rings. Until now, they have been using...

I am having trouble collecting CDR data on my CentOS box following the instructions on the following post... http://www.tek-tips.com/faqs.cfm?fid=4327 I have netcat listening successfully as confirmed by sending a request from my browser. I have the node-name and ip-service setup on my phone...

I have been fighting an issue with dropped calls and one way audio on our Avaya CM system for a couple of days now. I am told by our phone system vendor that one way audio is an indicator of network issues (dropped packets, etc). However, all of the gateways are connected to the same switch...

My company installed a new phone system last year. When the system was installed, I was designated as the backup administrator. Around 2 months ago, the guy who I was backing up was fired and I immediately became the primary admin for this phone system. No training was/is available and I have...