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Howdy folks, Having an issue with a 9608 set and softkeys. This is on an IPO 9.0 Service Pack 3. The customer would like to add commas/pauses to a contact dialing string. The documentation states there should be a "Pause" soft key that will add commas to the dialing string that represent a 1...

I have this same problem happening at 5 different sites. 4 of the sites are running 8.1.73 and one site is running 7.0.23, all on IP500v2. All sites use 96xx telephones. The sites are geographically dispersed ... Chicago, Minneapolis, New York, New Jersey, Philly. Problem: (at the 8.1.73 sites)...

I have a customer that wants to change the greeting “Your call has been answered by Avaya IP Office” in imbedded voicemail Intuity mode. Does anybody have a list of what the file names are for the .c11 files under “Avaya\IP Office\Manager\LVMSound\eng”. Does anybody know of a player to play the...

Does anybody know of a place/page that lists all of the 3rd party applications supported/tested with IP Office? Does anybody have direct experience with any 3rd party apps that they would recommend? I've heard/read good things about Chronicall ... any others? Thanks in advance!

Had an issue where the customer could not use the call back feature in visual voice. Eventually I determined it was because the inbound call was only prefixed with a 9 and a 91 was required for call back. I changed the Prefix field on the inbound line to 91. The customer reported that this...

Is it possible to make a call to the external number of a person that left a voicemail message using the "call" button while reviewing messages in Visual Voicemail? 9650 set VM Pro 6.0 IPO 6.0 The inbound trunk is configured to prefix the incoming calls with a 9. The correct CLID shows in the...

The last update I can find for 6.0 is the Q3 2010 Maintenance Release. Can anybody confirm this was the last MR for 6.0? It also appears that an Upgrade License is required to go from 6.0 to 6.1. Correct? TIA!

IPO 500v2 7.0 (12){replaced old 4xx) 4420 set with 4450 connected. 4420 is connected to a DIG DCPx30 V2 module. (from old 4xx System) Problem: The DSS Keys do not light. The phone works. The DSS keys perform they're programmed funciton, they just don't light when the User programmed to the...

I'm an IPO noob! [ponder](Please be gentle) Great forum ... been learning a lot from the posts. Here is the issue: Calls sound muffled and hard to hear. Buttons on the sets lock up. The sets freeze up. Some jitter and delay errors in the SSA QoS alarms. Facts: IPO 500v2 6.1(12) 1608L IP Phones...