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Hello, I am planning to accomplish almost same thing like this thread thread798-741566 Our company number is : 1111111111 Person A : 2222222222 DID : 1234567890 Extenal number : 1472583690 Person A dial DID 123456789 ---> IDC --> it's goes to phantom TN --> external number When the external...

Hello, We are planning to change the PRI provider for our phone system. We are going to use DB15 from Bell. As I learnt from this thread thread798-1579431, I will check IFC of each DChannel to make sure it match the protocol of the provider Anyone have an idea which Dchannel protocol does...

We are looking to add Polycom Soundstation Duo on our CS1K system. I would like to know : how I can setup it. I want to use it as IP Phone with PBX not with SIP (we do not have licence) Also, if you have any recommendation for a IP Conference unit, please feel free to share, Thank's for any...

Hello, I would like to know where on the TN is configured to tell the TN what to dial. I did a TRAC and was able to find out where it goes.. But one thing I do not understand is that where on the TN that say that what to dial or where it should go??? And also, it is a elevator phone, I have...

Hello, We have BCM5 with 2 skillset with around 4-5 agents per skillset. Issue : on the skillset, the agents did not get any indication when someone is waiting on the line. For example, someone call and the agent is serving someone at the counter so phone rings and after 4 rings it put the...

thread798-910063 I am having exaclty the same issue as the thread mention above. In sum, I have installed Asterisk and it is connected to CS1K via TIELINE. Everything is working but when I call from Nortel to Asterisk extension, it show 10 digit number instead of local 4 digit DN and Name...

Hello Guys, Recently, I installed Asterisk on our network and I am trying to connect with CS1K. I put PRI/ISDN Pci card on Asterisk server and connect it to CS1K server. On the asterisk side, I think everything seem to be ok. I detect the card and configure it as needed The card is : Wildcard...

Hello guys, I am trying to setup a new phone for our office. I have 1140 set with several extensions. key 0 1234 key 1 4567 key 2 8901 Therefore, when when I can call someone internally, I do not want show each of my extension instead of I want to show my only one extension which 1234. I...

We are using release 7.0 Right now we are having weird issue with our phone system : freeze tty and unable to login (nothing shows up)and even the web page ucm is very slow and never works Even the ssh to linux server : it's say connection time out. Only IP Phone are not working well: such as...

I would like to know if it is possible to assing two extension to the same phone (same person) 1 for departement et 1 for her personal extension. Right now, the person is configured with 1 extension. BCM50 Element Manager Thank you. Learning is not enough, you have to apply it...

Any of you can guide me for quick start with CallPilot 100 System : basic information and how to use it. We are using with Norstar ICS. You can provide me the link or docs that I use it. Thank's a lot. Learning is not enough, you have to apply it...

Hello guys, For long time I using Nortel phone system mostly : CS1K and BCM. (long time may vary for each person cause I know some of you are here before me :)) Anyway, as I said, I am more familiar with CS1K and BCM(more CS1K then BCM). But almost never touched CallPilot... and an other...

Hello, I am confuse therefore I would like to ask a question. I do not know if it is possible or not. My situation : We have a user with extension 1133(the extension does not matter it can anything). We would like to configure like timetable (7am-6pm) in CS1000 so during the daytime when a...

I am trying to use that feature via web callpilot manager with the help of manual. While I was trying to activate that option on one of the mailbox, I get the message saying that No more Find me/Follow me seat are available. Please select a class of service without Find me / Follow me enabled...

Hello, I just started a thread called Huntgroup Forward to external cellphone We have like 3 tech who are on the field/moving most of the time. So they have a cellphone with them. What I want accomplish : if one of our user dial 1234 : it is possible to forward that to 3 cell at the same...

Hello guys, I more question. We have like 3 tech who are on the field/moving most of the time. So they have a cellphone with them. So, if one of our user dial 1234 : it is possible to forward that to 3 cell at the same time and drop other 2 call to cell phone as soon as first tech answer the...

Hello, I am confuse and at the same time, is this ok or not to do so... I change my tn and put my cell number on fdn and hunt and it took the input without any error and when I dial that DN (TN I just changed), after no answer or busy, it goes to cell phone directly.[surprise] I thought it...

Hi we have BCM user who receive from lot of customer. When they receive a call and the person want to talk who is in CS100 huntgroup (supervisior group) Bob : 123-567-8910 Huntgroup : 6215 Huntgroup numer : 6216 6217 and 6218 (on that huntgroup there are 3 supervisor) BCM User : 6201...6210...

What I am looking for seem simple but unable to get it work. What I want is to dial an extension after I call a public number : example 123 456-7890 ext:1234 I did lot a research and test but nothing work yet. I tried : 91234567890*1234# : as mention here...

Hi, I will try my best to explain our situation. We have CS1000 et BCM50 Software version 9.0.1.74.660. When using BCM, someone dial voicemail and it ask for the password, the person dial his password but you can see the password in the display of the phone. An other example, some guy call...